Getting Started
Can I run an affiliate program without spreadsheets and manual tracking links?
How long does it take to set up an affiliate program with LinkJolt?
What is the difference between tracking links and coupon codes?
Tracking & Attribution
How are free-trial signups tracked, and when does commission count?
How do I track affiliate sales without adding code to my checkout?
How does LinkJolt decide which affiliate gets credit for a sale?
Payouts & Commissions
Can I pay affiliates in their own currency?
Can I reward top affiliates with a higher commission rate?
Does LinkJolt hold my money or process my payments?
How are recurring commissions calculated for subscriptions?
What happens to an affiliate's commission when a sale is refunded?
When and how do affiliates actually get paid?
Integrations
How do I set up affiliate tracking with Stripe?
Which payment platforms does LinkJolt support for tracking?
Billing & Plans
Can I add my team to LinkJolt?
Do you take a percentage of my affiliate sales?
What happens when I reach my plan's monthly tracked-revenue limit?
Affiliates
Can affiliates start promoting before I approve them?
How do I get affiliates into my program?
How do affiliates get their tracking links?
How does the Discovery marketplace help me find affiliates?
Security & Privacy
How does LinkJolt detect affiliate fraud and self-referrals?
How does LinkJolt's tracking handle data and privacy?
Troubleshooting
An affiliate's coupon code is not being attributed. What should I check?
I installed the tracking script but clicks are not being tracked. What now?
My Stripe webhook shows 200 but no conversions are recorded. Why?
My team member cannot sign in or is stuck choosing a role. How do I fix it?
Why is an affiliate conversion not showing up?
Why is my dashboard showing the wrong currency?
LinkJolt checks the tracking reference stored from the affiliate link first, then falls back to a registered coupon code. Whichever it finds maps the sale to that affiliate, as long as they are not rejected on the campaign.
Attribution runs in a fixed order when a payment webhook arrives.
When an affiliate link is clicked, LinkJolt stores a reference and passes it to your checkout as a client reference id. It looks like this:
tc_TRACKINGCODE_aff_AFFILIATEID_cid_CLICKIDIf that reference is present on the order, the sale is attributed to the affiliate it names.
If there is no tracking reference, LinkJolt looks at the discount applied to the order and tries to match it to a coupon registered in LinkJolt. It checks the processor coupon id, then the promotion code, then the code text.
Either way, LinkJolt confirms the affiliate has not been rejected on that campaign before recording the commission.
The tracking window is 30 days. A click today can still earn commission on a purchase up to 30 days later.
What is the difference between tracking links and coupon codes?
Tracking links attribute a sale by a URL parameter stored in the visitor's browser. Coupon codes attribute a sale by the discount code used at checkout. LinkJolt supports both at the same time so no sale slips through.
An affiliate's coupon code is not being attributed. What should I check?
Confirm the exact code is registered in LinkJolt against the affiliate, that the code on the order matches it, and that the affiliate is not rejected on the campaign. Codes are matched by id, promotion code, then text.
How are free-trial signups tracked, and when does commission count?
A free trial is tracked the moment it starts, recorded as a trial with no commission yet. When it converts to a paid subscription, it becomes a pending commission awaiting your approval.
Can I run an affiliate program without spreadsheets and manual tracking links?
Yes, that is the whole point of LinkJolt. Tracking links and coupon codes are generated automatically, sales are tracked through your payment processor, and commissions are calculated and paid without a spreadsheet in sight.
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