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Getting Started
Can I run an affiliate program without spreadsheets and manual tracking links?
How long does it take to set up an affiliate program with LinkJolt?
What is the difference between tracking links and coupon codes?
Tracking & Attribution
How are free-trial signups tracked, and when does commission count?
How do I install the LinkJolt tracking script?
How do I track affiliate sales without adding code to my checkout?
How does LinkJolt decide which affiliate gets credit for a sale?
How long does an affiliate stay credited after someone clicks their link?
What is an affiliate code?
Where do I put the script when my landing page and checkout are on different platforms?
Payouts & Commissions
Approving and rejecting commissions
Can I pay affiliates in their own currency?
Can I reward top affiliates with a higher commission rate?
Does LinkJolt hold my money or process my payments?
How are recurring commissions calculated for subscriptions?
How automatic payouts work, and what the processing fee is
How do I pay my affiliates?
Stripe for tracking and Stripe for payouts are two different things
What commission rate should I offer affiliates?
What does each commission status mean?
What happens to an affiliate's commission when a sale is refunded?
When and how do affiliates actually get paid?
Which countries and currencies can automatic payouts reach?
Why is my commission still pending?
Integrations
Can I manage my affiliate program from Claude or ChatGPT?
Can I track affiliate sales for an iOS app?
Connect Stripe so LinkJolt records your sales
Does LinkJolt have an MCP server?
How do I set up affiliate tracking with Stripe?
Which payment platforms does LinkJolt support for tracking?
Billing & Plans
Can I add my team to LinkJolt?
Can I run multiple brands or affiliate programs from one LinkJolt account?
Do you take a percentage of my affiliate sales?
How do I cancel my LinkJolt plan, and what happens to my affiliate program?
How does billing and the monthly limit work when I run multiple brands?
What happens when I reach my plan's monthly tracked-revenue limit?
What is included in each plan?
Your monthly tracked-sales limit and what happens when you hit it
Affiliates
Can I put my own branding on the affiliate portal?
Can affiliates start promoting before I approve them?
Connect Stripe so your commissions can be paid automatically
How do I get affiliates into my program?
How do affiliates get their tracking links?
How do affiliates join my program?
How does the Discovery marketplace help me find affiliates?
Where do I find my affiliate link?
Security & Privacy
How does LinkJolt detect affiliate fraud and self-referrals?
How does LinkJolt's tracking handle data and privacy?
Is it safe to connect an AI assistant to LinkJolt?
Troubleshooting
A sale is missing from my dashboard. What do I check?
An affiliate's coupon code is not being attributed. What should I check?
I installed the tracking script but clicks are not being tracked. What now?
My Stripe webhook shows 200 but no conversions are recorded. Why?
My sales suddenly stopped being tracked
My team member cannot sign in or is stuck choosing a role. How do I fix it?
Why is an affiliate conversion not showing up?
Why is my coupon code not tracking sales?
Why is my dashboard showing the wrong currency?
LinkJolt checks the tracking reference stored from the affiliate link first, then falls back to a registered coupon code. Whichever it finds maps the sale to that affiliate, as long as they are not rejected or suspended on the campaign.
Attribution runs in a fixed order when a payment webhook arrives.
When an affiliate link is clicked, LinkJolt stores a reference and passes it to your checkout as a client reference id. It looks like this:
tc_TRACKINGCODE_aff_AFFILIATEID_cid_CLICKIDIf that reference is present on the order, the sale is attributed to the affiliate it names.
If there is no tracking reference, LinkJolt looks at the discount applied to the order and tries to match it to a coupon registered in LinkJolt. It checks the processor coupon id, then the promotion code, then the code text.
Either way, LinkJolt checks the affiliate's standing on that campaign before recording the commission. The sale earns nothing if the affiliate is rejected or suspended there. Rejection is terminal. Suspension is a reversible pause the merchant applies from the Affiliates page, and Reactivate lifts it, so later sales earn again.
The tracking window is 30 days. A click today can still earn commission on a purchase up to 30 days later.
How long does an affiliate stay credited after someone clicks their link?
30 days. A click stores that affiliate's details in the visitor's browser for 30 days, and a purchase made in that period is credited to them. The window is fixed: there is no setting to change it per campaign or per plan.
How do I install the LinkJolt tracking script?
Copy the one line script tag from the Integration Hub in your dashboard and paste it into the head of every page a visitor can land on. Copy it rather than typing it, because the tag carries your own merchant ID and a wrong ID never raises an error.
Where do I put the script when my landing page and checkout are on different platforms?
Put the script on every page a visitor sees before they pay, starting with the landing page. It only rewrites Stripe Payment Link, Polar checkout, Gumroad and Lemon Squeezy links for you, so for any other jump to a different domain you have to carry the tc, aff and cid parameters across yourself.
An affiliate's coupon code is not being attributed. What should I check?
Confirm the exact code is registered against the affiliate, that you filled in the ID field your processor actually sends, and that the affiliate is not rejected or suspended. Stripe promotion codes need their promo_ ID.
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