Getting Started
Can I run an affiliate program without spreadsheets and manual tracking links?
How long does it take to set up an affiliate program with LinkJolt?
What is the difference between tracking links and coupon codes?
Tracking & Attribution
How are free-trial signups tracked, and when does commission count?
How do I install the LinkJolt tracking script?
How do I track affiliate sales without adding code to my checkout?
How does LinkJolt decide which affiliate gets credit for a sale?
How long does an affiliate stay credited after someone clicks their link?
Where do I put the script when my landing page and checkout are on different platforms?
Payouts & Commissions
Approving and rejecting commissions
Can I pay affiliates in their own currency?
Can I reward top affiliates with a higher commission rate?
Does LinkJolt hold my money or process my payments?
How are recurring commissions calculated for subscriptions?
How automatic payouts work, and what the processing fee is
How do I pay my affiliates?
Stripe for tracking and Stripe for payouts are two different things
What commission rate should I offer affiliates?
What does each commission status mean?
What happens to an affiliate's commission when a sale is refunded?
When and how do affiliates actually get paid?
Which countries and currencies can automatic payouts reach?
Why is my commission still pending?
Integrations
Can I manage my affiliate program from Claude or ChatGPT?
Can I track affiliate sales for an iOS app?
Connect Stripe so LinkJolt records your sales
Does LinkJolt have an MCP server?
How do I set up affiliate tracking with Stripe?
Which payment platforms does LinkJolt support for tracking?
Billing & Plans
Can I add my team to LinkJolt?
Can I run multiple brands or affiliate programs from one LinkJolt account?
Do you take a percentage of my affiliate sales?
How do I cancel my LinkJolt plan, and what happens to my affiliate program?
How does billing and the monthly limit work when I run multiple brands?
What happens when I reach my plan's monthly tracked-revenue limit?
What is included in each plan?
Your monthly tracked-sales limit and what happens when you hit it
Affiliates
Can I put my own branding on the affiliate portal?
Can affiliates start promoting before I approve them?
Connect Stripe so your commissions can be paid automatically
How do I get affiliates into my program?
How do affiliates get their tracking links?
How do affiliates join my program?
How does the Discovery marketplace help me find affiliates?
Where do I find my affiliate link?
Security & Privacy
How does LinkJolt detect affiliate fraud and self-referrals?
How does LinkJolt's tracking handle data and privacy?
Is it safe to connect an AI assistant to LinkJolt?
Troubleshooting
A sale is missing from my dashboard. What do I check?
An affiliate's coupon code is not being attributed. What should I check?
I installed the tracking script but clicks are not being tracked. What now?
My Stripe webhook shows 200 but no conversions are recorded. Why?
My sales suddenly stopped being tracked
My team member cannot sign in or is stuck choosing a role. How do I fix it?
Why is an affiliate conversion not showing up?
Why is my coupon code not tracking sales?
Why is my dashboard showing the wrong currency?
Approve the commission, then either let LinkJolt charge your saved card and send the money through Stripe, or download a file and pay the affiliate yourself through PayPal, Wise or your bank. LinkJolt never holds your funds, so there is no balance to withdraw.
You pay affiliates from your own account, either automatically through Stripe or by downloading a file and sending the payments yourself. LinkJolt never holds your money, so there is no LinkJolt balance to top up and nothing to withdraw.
Every payout starts the same way: a commission must be approved before it can be paid.
Open Commissions. Click a pending row and use Approve to do one, or tick several rows and use Approve (n) in the selection bar.
A refunded commission is closed for good and can never be approved or paid. A rejected one is not payable while it is rejected, though you can open it and choose Approve anyway if you are confident the sale was genuine.
Click Pay affiliates at the top of the Commissions tab. LinkJolt groups every approved commission under How they get paid, based on how each affiliate can actually receive money, and each group has its own action.
For affiliates who have connected a Stripe payout account, LinkJolt charges your saved card and sends each affiliate their share out of that charge. You do not connect Stripe yourself, your card is the funding source.
One charge is created per affiliate per currency, so one affiliate's failure cannot block the rest. Each charge carries Stripe's processing fee of 2.9% plus 0.30 in the charge currency, passed through at cost. LinkJolt takes nothing.
This route reaches affiliates registered in the UK, the US, Canada, Switzerland and the EEA, for commissions in pounds, US dollars or euros. Anything outside that is stopped before any charge is created, so you are never billed for a transfer that cannot land. Transfers arrive in 1 to 3 business days and cannot be reversed once sent.
Affiliates who saved a PayPal email or a Wise email sit in a group for each. Download that group's file, pay them yourself from your own PayPal, Wise or bank account, then come back and confirm. Nothing is marked paid until you do.
"Mark as Paid" on a single commission is not always a records-only step. If that affiliate has a connected payout account and you have accepted the payout terms, it sends a real transfer and charges your card. Check the confirmation before you confirm it: "Send payment now?" means money moves, "Mark commission as paid?" means records only.
Accept the payout terms in Settings, Payouts, then turn on Auto-Payouts in the toolbar of the Commissions tab. It is available on the Professional, Ultimate and Scale plans, and the switch stays disabled until the terms are accepted.
Approving a commission then queues the payment. Your card is charged on the next daily payout run, at least 24 hours after you approve. A refund inside that window cancels the queued payment, or reduces it if the refund was partial.
Queued and completed payouts are listed on the Payout activity tab.
Affiliates with no usable payout details are grouped under Cannot be paid yet. Only they can fix that, so the action there is a reminder. Their commissions stay approved and unpaid until they act.
For more, see "Does LinkJolt hold my money or process my payments?" and "What happens to an affiliate's commission when a sale is refunded?".
Why is my commission still pending?
A commission stays pending until the merchant reviews and approves it, and merchants approve on their own schedule. LinkJolt has no setting and no timer that approves commissions automatically, so pending means the merchant has not actioned it yet.
Connect Stripe so your commissions can be paid automatically
Connecting your own Stripe account in the affiliate portal is what lets a merchant's automated payout reach you. Your commissions are tracked and approved either way, but without a connected account the merchant pays you by hand through PayPal, Wise or a bank transfer instead.
Approving and rejecting commissions
Commissions are never approved for you. Every tracked sale arrives as Pending on the Commissions page, and you approve or reject it there, one row at a time or in bulk with the row checkboxes.
How automatic payouts work, and what the processing fee is
Automatic payouts charge your saved payment method for the commission plus a processing fee of 2.9% and 0.30, then Stripe sends the payout to your affiliate. They are available on Professional, Ultimate and Scale, and stay off until you turn them on.
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