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Getting Started
Can I run an affiliate program without spreadsheets and manual tracking links?
How long does it take to set up an affiliate program with LinkJolt?
What is the difference between tracking links and coupon codes?
Tracking & Attribution
How are free-trial signups tracked, and when does commission count?
How do I install the LinkJolt tracking script?
How do I track affiliate sales without adding code to my checkout?
How does LinkJolt decide which affiliate gets credit for a sale?
How long does an affiliate stay credited after someone clicks their link?
What is an affiliate code?
Where do I put the script when my landing page and checkout are on different platforms?
Payouts & Commissions
Approving and rejecting commissions
Can I pay affiliates in their own currency?
Can I reward top affiliates with a higher commission rate?
Does LinkJolt hold my money or process my payments?
How are recurring commissions calculated for subscriptions?
How automatic payouts work, and what the processing fee is
How do I pay my affiliates?
Stripe for tracking and Stripe for payouts are two different things
What commission rate should I offer affiliates?
What does each commission status mean?
What happens to an affiliate's commission when a sale is refunded?
When and how do affiliates actually get paid?
Which countries and currencies can automatic payouts reach?
Why is my commission still pending?
Integrations
Can I manage my affiliate program from Claude or ChatGPT?
Can I track affiliate sales for an iOS app?
Connect Stripe so LinkJolt records your sales
Does LinkJolt have an MCP server?
How do I set up affiliate tracking with Stripe?
Which payment platforms does LinkJolt support for tracking?
Billing & Plans
Can I add my team to LinkJolt?
Can I run multiple brands or affiliate programs from one LinkJolt account?
Do you take a percentage of my affiliate sales?
How do I cancel my LinkJolt plan, and what happens to my affiliate program?
How does billing and the monthly limit work when I run multiple brands?
What happens when I reach my plan's monthly tracked-revenue limit?
What is included in each plan?
Your monthly tracked-sales limit and what happens when you hit it
Affiliates
Can I put my own branding on the affiliate portal?
Can affiliates start promoting before I approve them?
Connect Stripe so your commissions can be paid automatically
How do I get affiliates into my program?
How do affiliates get their tracking links?
How do affiliates join my program?
How does the Discovery marketplace help me find affiliates?
Where do I find my affiliate link?
Security & Privacy
How does LinkJolt detect affiliate fraud and self-referrals?
How does LinkJolt's tracking handle data and privacy?
Is it safe to connect an AI assistant to LinkJolt?
Troubleshooting
A sale is missing from my dashboard. What do I check?
An affiliate's coupon code is not being attributed. What should I check?
I installed the tracking script but clicks are not being tracked. What now?
My Stripe webhook shows 200 but no conversions are recorded. Why?
My sales suddenly stopped being tracked
My team member cannot sign in or is stuck choosing a role. How do I fix it?
Why is an affiliate conversion not showing up?
Why is my coupon code not tracking sales?
Why is my dashboard showing the wrong currency?
An affiliate code is the unique identifier that tells a merchant which partner sent a sale. It comes in two forms: the code inside an affiliate's tracking link, and a coupon or discount code a customer types at checkout. Either one credits the right affiliate with the commission.
An affiliate code is a unique identifier a merchant assigns to each affiliate so that a sale can be credited to the person who referred it. It exists in two forms, and most programs use both.
yourproduct.com/?tc=SPRING&aff=maya or a short link such as linkjolt.io/l/maya-chen. When someone clicks it, the code is stored in their browser for the attribution window (30 days on LinkJolt) and passed to the payment processor at checkout, so the sale is confirmed by the processor's own webhook rather than by anything in the browser.MAYA15 that the customer types at checkout. The processor reports the code with the payment, and the affiliate software credits the affiliate who owns it. This is the form audiences on podcasts, video and social media use, because nobody clicks a link from a spoken mention.Link codes exist for every affiliate as soon as they are in the program. Coupon codes take one more step: the discount has to exist in the billing system (Stripe, Paddle, or the App Store for iOS apps), then be registered against the affiliate. With LinkJolt, a merchant who has connected their Stripe account can have a code minted automatically for every affiliate they approve, named after the affiliate and the discount: Maya Chen at 15% becomes MAYA15.
The link code wins when it is present: it travels with the checkout and identifies the click, the affiliate and the campaign. When a payment arrives with no link code, the coupon code on that payment is the fallback. Either way the commission is calculated from the campaign's terms, and the affiliate sees the sale in their portal.
An affiliate code is not the same as a referral code in a customer referral program, which rewards an existing customer rather than a marketing partner. The difference is covered in ,[object Object],.
How long does an affiliate stay credited after someone clicks their link?
30 days. A click stores that affiliate's details in the visitor's browser for 30 days, and a purchase made in that period is credited to them. The window is fixed: there is no setting to change it per campaign or per plan.
Where do I put the script when my landing page and checkout are on different platforms?
Put the script on every page a visitor sees before they pay, starting with the landing page. It only rewrites Stripe Payment Link, Gumroad and Lemon Squeezy links for you, so for any other jump to a different domain you have to carry the tc, aff and cid parameters across yourself.
How do I install the LinkJolt tracking script?
Copy the one line script tag from the Integration Hub in your dashboard and paste it into the head of every page a visitor can land on. Copy it rather than typing it, because the tag carries your own merchant ID and a wrong ID never raises an error.
How do I track affiliate sales without adding code to my checkout?
Use coupon code attribution on Stripe, Paddle or Apple. Create a discount code in your payment processor, register it in LinkJolt against an affiliate, and LinkJolt matches the discount when an order uses it. No checkout code changes needed.
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