Showing
Getting Started
Can I run an affiliate program without spreadsheets and manual tracking links?
How long does it take to set up an affiliate program with LinkJolt?
What is the difference between tracking links and coupon codes?
Tracking & Attribution
How are free-trial signups tracked, and when does commission count?
How do I install the LinkJolt tracking script?
How do I track affiliate sales without adding code to my checkout?
How does LinkJolt decide which affiliate gets credit for a sale?
How long does an affiliate stay credited after someone clicks their link?
What is an affiliate code?
Where do I put the script when my landing page and checkout are on different platforms?
Payouts & Commissions
Approving and rejecting commissions
Can I pay affiliates in their own currency?
Can I reward top affiliates with a higher commission rate?
Does LinkJolt hold my money or process my payments?
How are recurring commissions calculated for subscriptions?
How automatic payouts work, and what the processing fee is
How do I pay my affiliates?
Stripe for tracking and Stripe for payouts are two different things
What commission rate should I offer affiliates?
What does each commission status mean?
What happens to an affiliate's commission when a sale is refunded?
When and how do affiliates actually get paid?
Which countries and currencies can automatic payouts reach?
Why is my commission still pending?
Integrations
Can I manage my affiliate program from Claude or ChatGPT?
Can I track affiliate sales for an iOS app?
Connect Stripe so LinkJolt records your sales
Does LinkJolt have an MCP server?
How do I set up affiliate tracking with Stripe?
Which payment platforms does LinkJolt support for tracking?
Billing & Plans
Can I add my team to LinkJolt?
Can I run multiple brands or affiliate programs from one LinkJolt account?
Do you take a percentage of my affiliate sales?
How do I cancel my LinkJolt plan, and what happens to my affiliate program?
How does billing and the monthly limit work when I run multiple brands?
What happens when I reach my plan's monthly tracked-revenue limit?
What is included in each plan?
Your monthly tracked-sales limit and what happens when you hit it
Affiliates
Can I put my own branding on the affiliate portal?
Can affiliates start promoting before I approve them?
Connect Stripe so your commissions can be paid automatically
How do I get affiliates into my program?
How do affiliates get their tracking links?
How do affiliates join my program?
How does the Discovery marketplace help me find affiliates?
Where do I find my affiliate link?
Security & Privacy
How does LinkJolt detect affiliate fraud and self-referrals?
How does LinkJolt's tracking handle data and privacy?
Is it safe to connect an AI assistant to LinkJolt?
Troubleshooting
A sale is missing from my dashboard. What do I check?
An affiliate's coupon code is not being attributed. What should I check?
I installed the tracking script but clicks are not being tracked. What now?
My Stripe webhook shows 200 but no conversions are recorded. Why?
My sales suddenly stopped being tracked
My team member cannot sign in or is stuck choosing a role. How do I fix it?
Why is an affiliate conversion not showing up?
Why is my coupon code not tracking sales?
Why is my dashboard showing the wrong currency?
They need to accept their staff invitation from the link in the email. Until the invite is accepted, their account is not linked to your merchant, so they land on the role screen with nowhere to go.
Staff access is granted through an invitation, not just by creating an account. If a teammate signs up or signs in before accepting the invite, they are not yet attached to your merchant account and land on the "Welcome to LinkJolt" role screen with nowhere to go.
Staff are managed by the account owner under Settings, on the Staff tab, and billing is owner only as well. When you invite someone you can also allow payout and webhook management, or API key management.
If the invitation is refused because they already have an affiliate or merchant account on that address, invite them again at a different email address. If they accepted and are still stuck, contact support with the email address they used.
Why is my coupon code not tracking sales?
A coupon only credits an affiliate when LinkJolt holds a registration that matches the discount data your payment processor sends with that order. The usual causes are a code registered on one side only, a Stripe promotion code id that was never entered, a Paddle discount id left blank, or a code registered on the wrong campaign or with a test key.
An affiliate's coupon code is not being attributed. What should I check?
Confirm the exact code is registered against the affiliate, that you filled in the ID field your processor actually sends, and that the affiliate is not rejected or suspended. Stripe promotion codes need their promo_ ID.
Why is my dashboard showing the wrong currency?
Each campaign keeps the currency it was created in, each sale keeps the currency it was recorded in, and your account currency is the default for new campaigns. Only the account owner can change it, and changing it affects new campaigns only.
A sale is missing from my dashboard. What do I check?
A missing sale almost always traces to one of six causes: a webhook signing secret that no longer matches, an endpoint added in Stripe's Test mode, no tracking reference reaching checkout, a purchase outside the fixed 30 day window, an unregistered coupon or an inactive affiliate, or your plan's tracked sales limit. Check them in that order.
Start your affiliate program
Launch in minutes with 0% platform fees. 7-day free trial, cancel anytime.
Contents