How do I cancel my LinkJolt plan, and what happens to my affiliate program?

Cancel from Settings, then the Billing tab. The cancellation itself is confirmed in the Stripe billing portal that opens at the end of the flow, and it takes effect at the end of the period you have already paid for, not the moment you start.

How to cancel

1. Open Settings and pick the Billing tab. Only the account owner sees that tab, so a team member cannot cancel for you.
2. Click Manage Subscription.
3. Choose Cancel Subscription, then pick a reason and click Next. Continue Canceling skips the reason.
4. On the "Before You Go" screen, click I Still Want to Cancel. That opens the Stripe billing portal.
5. Confirm the cancellation in the portal.

If you close that portal before confirming, nothing is cancelled and your card is charged again on the renewal date. Deleting your campaigns, removing a brand, or simply not logging in does not cancel a subscription either.

How to check it worked

Go back to Settings, Billing. A cancelled subscription shows a notice that it will cancel at the end of your current billing period, with the exact date, and the Change plan and Manage Subscription buttons are replaced by a Reactivate Subscription button. If you still see Change plan and Manage Subscription, the subscription is live and will renew.

When it takes effect

At the end of the period you have already paid for: your next renewal date on monthly billing, the end of the current term on annual. Until then nothing changes and you are not charged again. Reactivate Subscription takes you back to the same portal any time before that date, and once the period has fully ended you resubscribe from the plan page instead. Cancel before your 3 day trial ends and you are not charged at all.

What happens to your program afterwards

Once the paid period ends:

• Every active campaign is paused, hidden from the Discovery marketplace, and stops recording conversions.
• Existing tracking links still send visitors to your site, but the visit is not tracked and no commission is recorded.
• Approved affiliates on those campaigns get a notification that the campaign is paused.
• Your merchant dashboard is locked until you resubscribe.
• If you run more than one brand, the extra brands are archived, with their data intact.

Pausing is not deleting. Campaigns, affiliates, conversions and click history stay in your account, and if you resubscribe, the campaigns that cancellation paused switch back on automatically. Campaigns you had paused yourself stay paused, and archived extra brands stay archived until you reactivate one from the Brands section in Billing, which starts billing for it again.

Commissions you have not paid yet

Approved commissions stay approved and unpaid. Queued automatic payouts are cancelled rather than sent, because automatic payouts through Stripe Connect are a Professional and Ultimate feature and the plan is rechecked at the moment a payout runs.

Pay what you owe, or download your data with Export on the Commissions page, before your paid period ends, because the dashboard locks after that. Pay affiliates, on the same page, also produces a downloadable payment file you can work from.

What a downgrade takes away instead

A downgrade keeps your account and your history. It applies immediately, with unused time on the higher plan credited against your next invoice. On Starter your campaigns leave the Discovery marketplace, automatic payouts and portal branding stop, and any extra brands are archived, which the answer on running multiple brands or affiliate programs from one account covers in more detail. Dropping below Ultimate also ends direct messaging with affiliates.

A failed card is not a cancellation

If a renewal payment fails you keep access for 7 days while the card is retried. If it is still unpaid after that, your campaigns are paused in the same way. A successful payment restores them automatically, so there is nothing to rebuild.