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Getting Started
Can I run an affiliate program without spreadsheets and manual tracking links?
How long does it take to set up an affiliate program with LinkJolt?
What is the difference between tracking links and coupon codes?
Tracking & Attribution
How are free-trial signups tracked, and when does commission count?
How do I install the LinkJolt tracking script?
How do I track affiliate sales without adding code to my checkout?
How does LinkJolt decide which affiliate gets credit for a sale?
How long does an affiliate stay credited after someone clicks their link?
What is an affiliate code?
Where do I put the script when my landing page and checkout are on different platforms?
Payouts & Commissions
Approving and rejecting commissions
Can I pay affiliates in their own currency?
Can I reward top affiliates with a higher commission rate?
Does LinkJolt hold my money or process my payments?
How are recurring commissions calculated for subscriptions?
How automatic payouts work, and what the processing fee is
How do I pay my affiliates?
Stripe for tracking and Stripe for payouts are two different things
What commission rate should I offer affiliates?
What does each commission status mean?
What happens to an affiliate's commission when a sale is refunded?
When and how do affiliates actually get paid?
Which countries and currencies can automatic payouts reach?
Why is my commission still pending?
Integrations
Can I manage my affiliate program from Claude or ChatGPT?
Can I track affiliate sales for an iOS app?
Connect Stripe so LinkJolt records your sales
Does LinkJolt have an MCP server?
How do I set up affiliate tracking with Stripe?
Which payment platforms does LinkJolt support for tracking?
Billing & Plans
Can I add my team to LinkJolt?
Can I run multiple brands or affiliate programs from one LinkJolt account?
Do you take a percentage of my affiliate sales?
How do I cancel my LinkJolt plan, and what happens to my affiliate program?
How does billing and the monthly limit work when I run multiple brands?
What happens when I reach my plan's monthly tracked-revenue limit?
What is included in each plan?
Your monthly tracked-sales limit and what happens when you hit it
Affiliates
Can I put my own branding on the affiliate portal?
Can affiliates start promoting before I approve them?
Connect Stripe so your commissions can be paid automatically
How do I get affiliates into my program?
How do affiliates get their tracking links?
How do affiliates join my program?
How does the Discovery marketplace help me find affiliates?
Where do I find my affiliate link?
Security & Privacy
How does LinkJolt detect affiliate fraud and self-referrals?
How does LinkJolt's tracking handle data and privacy?
Is it safe to connect an AI assistant to LinkJolt?
Troubleshooting
A sale is missing from my dashboard. What do I check?
An affiliate's coupon code is not being attributed. What should I check?
I installed the tracking script but clicks are not being tracked. What now?
My Stripe webhook shows 200 but no conversions are recorded. Why?
My sales suddenly stopped being tracked
My team member cannot sign in or is stuck choosing a role. How do I fix it?
Why is an affiliate conversion not showing up?
Why is my coupon code not tracking sales?
Why is my dashboard showing the wrong currency?
Yes, with commission tiers on the Professional and Ultimate plans. Set rate bands by sales volume on a campaign, and an affiliate moves up as their approved sales reach each band. The sales counter resets monthly unless you switch it to Lifetime.
Commission tiers let you pay more as an affiliate sells more, without managing each affiliate by hand.
On a campaign, turn on Tiered commissions and define bands by number of sales, for example:
Each affiliate is placed in the band their own sales count reaches, so your strongest performers earn the higher rate automatically. The new rate applies to their sales from that point on, not to sales already recorded.
The Sales Counter Reset control decides what that count covers. Monthly, the default, clears the counter on the 1st of each month (UTC), so every affiliate starts again at Tier 1. Lifetime never clears it, so an affiliate who reaches 25 approved sales keeps the 30% rate for as long as that count holds.
Tiers are a strong motivator: an affiliate close to the next band has a clear reason to push for a few more sales.
Why is my commission still pending?
A commission stays pending until the merchant reviews and approves it, and merchants approve on their own schedule. LinkJolt has no setting and no timer that approves commissions automatically, so pending means the merchant has not actioned it yet.
Approving and rejecting commissions
Commissions are never approved for you. Every tracked sale arrives as Pending on the Commissions page, and you approve or reject it there, one row at a time or in bulk with the row checkboxes.
Which countries and currencies can automatic payouts reach?
Automatic payouts can reach affiliate Stripe accounts registered in 34 countries (the UK, US, Canada, Switzerland and the EEA), and only for commissions tracked in GBP, USD or EUR. Anything outside either list stays approved, so you can pay it yourself.
How automatic payouts work, and what the processing fee is
Automatic payouts charge your saved payment method for the commission plus a processing fee of 2.9% and 0.30, then Stripe sends the payout to your affiliate. They are available on Professional, Ultimate and Scale, and stay off until you turn them on.
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