Troubleshooting

An affiliate's coupon code is not being attributed. What should I check?

Confirm the exact code is registered in LinkJolt against the affiliate, that the code on the order matches it, and that the affiliate is not rejected on the campaign. Codes are matched by id, promotion code, then text.

I installed the tracking script but clicks are not being tracked. What now?

Make sure the script is in your site head and loads on every page, including where checkout begins. Some website builders only inject custom scripts on certain pages or defer them, which stops LinkJolt from storing the affiliate reference.

My Stripe webhook shows 200 but no conversions are recorded. Why?

Almost always because your Stripe checkouts are not carrying tracking data. The webhook is connected (that is the 200), but if a checkout completes with no tracking reference and no registered coupon, there is nothing to attribute, so no conversion is created.

My team member cannot sign in or is stuck choosing a role. How do I fix it?

They need to accept their team invitation before signing in. Until the invite is accepted, their account is not linked to your merchant, so they land on the role screen with nowhere to go.

Why is an affiliate conversion not showing up?

The usual causes are a missing or misconfigured payment webhook, the tracking script not installed, no tracking reference reaching checkout, or a rejected affiliate. Work through these in order to find the gap.

Why is my dashboard showing the wrong currency?

Each campaign keeps the currency it was created in, and your account currency is the default for new campaigns. Set your account currency in Settings; changing it affects new campaigns only, not existing ones.