LinkJoltAnswers

All questions

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Getting Started

Can I run an affiliate program without spreadsheets and manual tracking links?

How long does it take to set up an affiliate program with LinkJolt?

What is the difference between tracking links and coupon codes?

Tracking & Attribution

How are free-trial signups tracked, and when does commission count?

How do I install the LinkJolt tracking script?

How do I track affiliate sales without adding code to my checkout?

How does LinkJolt decide which affiliate gets credit for a sale?

How long does an affiliate stay credited after someone clicks their link?

What is an affiliate code?

Where do I put the script when my landing page and checkout are on different platforms?

Payouts & Commissions

Approving and rejecting commissions

Can I pay affiliates in their own currency?

Can I reward top affiliates with a higher commission rate?

Does LinkJolt hold my money or process my payments?

How are recurring commissions calculated for subscriptions?

How automatic payouts work, and what the processing fee is

How do I pay my affiliates?

Stripe for tracking and Stripe for payouts are two different things

What commission rate should I offer affiliates?

What does each commission status mean?

What happens to an affiliate's commission when a sale is refunded?

When and how do affiliates actually get paid?

Which countries and currencies can automatic payouts reach?

Why is my commission still pending?

Integrations

Can I manage my affiliate program from Claude or ChatGPT?

Can I track affiliate sales for an iOS app?

Connect Stripe so LinkJolt records your sales

Does LinkJolt have an MCP server?

How do I set up affiliate tracking with Stripe?

Which payment platforms does LinkJolt support for tracking?

Billing & Plans

Can I add my team to LinkJolt?

Can I run multiple brands or affiliate programs from one LinkJolt account?

Do you take a percentage of my affiliate sales?

How do I cancel my LinkJolt plan, and what happens to my affiliate program?

How does billing and the monthly limit work when I run multiple brands?

What happens when I reach my plan's monthly tracked-revenue limit?

What is included in each plan?

Your monthly tracked-sales limit and what happens when you hit it

Affiliates

Can I put my own branding on the affiliate portal?

Can affiliates start promoting before I approve them?

Connect Stripe so your commissions can be paid automatically

How do I get affiliates into my program?

How do affiliates get their tracking links?

How do affiliates join my program?

How does the Discovery marketplace help me find affiliates?

Where do I find my affiliate link?

Security & Privacy

How does LinkJolt detect affiliate fraud and self-referrals?

How does LinkJolt's tracking handle data and privacy?

Is it safe to connect an AI assistant to LinkJolt?

Troubleshooting

A sale is missing from my dashboard. What do I check?

An affiliate's coupon code is not being attributed. What should I check?

I installed the tracking script but clicks are not being tracked. What now?

My Stripe webhook shows 200 but no conversions are recorded. Why?

My sales suddenly stopped being tracked

My team member cannot sign in or is stuck choosing a role. How do I fix it?

Why is an affiliate conversion not showing up?

Why is my coupon code not tracking sales?

Why is my dashboard showing the wrong currency?

Developer docs

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Troubleshooting

Fix tracking, attribution, and payout issues.

A sale is missing from my dashboard. What do I check?

A missing sale almost always traces to one of six causes: a webhook signing secret that no longer matches, an endpoint added in Stripe's Test mode, no tracking reference reaching checkout, a purchase outside the fixed 30 day window, an unregistered coupon or an inactive affiliate, or your plan's tracked sales limit. Check them in that order.

An affiliate's coupon code is not being attributed. What should I check?

Confirm the exact code is registered against the affiliate, that you filled in the ID field your processor actually sends, and that the affiliate is not rejected or suspended. Stripe promotion codes need their promo_ ID.

I installed the tracking script but clicks are not being tracked. What now?

Make sure the script is in your site head and loads on every page, including where checkout begins. Some website builders only inject custom scripts on certain pages or defer them, which stops LinkJolt from storing the affiliate reference.

My Stripe webhook shows 200 but no conversions are recorded. Why?

Almost always because your Stripe checkouts are not carrying tracking data. The webhook is connected (that is the 200), but if a checkout completes with no tracking reference and no registered coupon, there is nothing to attribute, so no conversion is created.

My sales suddenly stopped being tracked

The usual cause is a webhook signing secret that no longer matches, so every event from your payment provider fails its security check and is rejected before any sale is recorded. The fix is to re-save the signing secret in Settings, Payment Providers.

My team member cannot sign in or is stuck choosing a role. How do I fix it?

They need to accept their staff invitation from the link in the email. Until the invite is accepted, their account is not linked to your merchant, so they land on the role screen with nowhere to go.

Why is an affiliate conversion not showing up?

The usual causes are a broken connection to your payment processor, the tracking script not installed, no tracking reference reaching checkout, or an affiliate who is rejected or suspended. Work through these in order to find the gap.

Why is my coupon code not tracking sales?

A coupon only credits an affiliate when LinkJolt holds a registration that matches the discount data your payment processor sends with that order. The usual causes are a code registered on one side only, a Stripe promotion code id that was never entered, a Paddle discount id left blank, or a code registered on the wrong campaign or with a test key.

Why is my dashboard showing the wrong currency?

Each campaign keeps the currency it was created in, each sale keeps the currency it was recorded in, and your account currency is the default for new campaigns. Only the account owner can change it, and changing it affects new campaigns only.