Getting Started
Can I run an affiliate program without spreadsheets and manual tracking links?
How long does it take to set up an affiliate program with LinkJolt?
What is the difference between tracking links and coupon codes?
Tracking & Attribution
How are free-trial signups tracked, and when does commission count?
How do I install the LinkJolt tracking script?
How do I track affiliate sales without adding code to my checkout?
How does LinkJolt decide which affiliate gets credit for a sale?
How long does an affiliate stay credited after someone clicks their link?
Where do I put the script when my landing page and checkout are on different platforms?
Payouts & Commissions
Approving and rejecting commissions
Can I pay affiliates in their own currency?
Can I reward top affiliates with a higher commission rate?
Does LinkJolt hold my money or process my payments?
How are recurring commissions calculated for subscriptions?
How automatic payouts work, and what the processing fee is
How do I pay my affiliates?
Stripe for tracking and Stripe for payouts are two different things
What commission rate should I offer affiliates?
What does each commission status mean?
What happens to an affiliate's commission when a sale is refunded?
When and how do affiliates actually get paid?
Which countries and currencies can automatic payouts reach?
Why is my commission still pending?
Integrations
Can I manage my affiliate program from Claude or ChatGPT?
Can I track affiliate sales for an iOS app?
Connect Stripe so LinkJolt records your sales
Does LinkJolt have an MCP server?
How do I set up affiliate tracking with Stripe?
Which payment platforms does LinkJolt support for tracking?
Billing & Plans
Can I add my team to LinkJolt?
Can I run multiple brands or affiliate programs from one LinkJolt account?
Do you take a percentage of my affiliate sales?
How do I cancel my LinkJolt plan, and what happens to my affiliate program?
How does billing and the monthly limit work when I run multiple brands?
What happens when I reach my plan's monthly tracked-revenue limit?
What is included in each plan?
Your monthly tracked-sales limit and what happens when you hit it
Affiliates
Can I put my own branding on the affiliate portal?
Can affiliates start promoting before I approve them?
Connect Stripe so your commissions can be paid automatically
How do I get affiliates into my program?
How do affiliates get their tracking links?
How do affiliates join my program?
How does the Discovery marketplace help me find affiliates?
Where do I find my affiliate link?
Security & Privacy
How does LinkJolt detect affiliate fraud and self-referrals?
How does LinkJolt's tracking handle data and privacy?
Is it safe to connect an AI assistant to LinkJolt?
Troubleshooting
A sale is missing from my dashboard. What do I check?
An affiliate's coupon code is not being attributed. What should I check?
I installed the tracking script but clicks are not being tracked. What now?
My Stripe webhook shows 200 but no conversions are recorded. Why?
My sales suddenly stopped being tracked
My team member cannot sign in or is stuck choosing a role. How do I fix it?
Why is an affiliate conversion not showing up?
Why is my coupon code not tracking sales?
Why is my dashboard showing the wrong currency?
Automatic payouts can reach affiliate Stripe accounts registered in 34 countries (the UK, US, Canada, Switzerland and the EEA), and only for commissions tracked in GBP, USD or EUR. Anything outside either list stays approved, so you can pay it yourself.
Automatic payouts can reach affiliate Stripe accounts registered in 34 countries, and only for commissions tracked in GBP, USD or EUR. Those are two separate limits and a payout has to clear both. Anything failing either one stays approved on your Commissions page, so you can still pay it yourself.
United Kingdom, United States, Canada and Switzerland, plus the European Economic Area: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Iceland, Liechtenstein and Norway.
Stripe lets people open a Connect account in more countries than it lets us send to, so an affiliate can finish onboarding, pass every check, and still sit somewhere we can never transfer to. LinkJolt now refuses to create a payout account outside the list above, and asks that affiliate to save a PayPal or Wise email instead. Accounts connected before that check went in still show as connected, so the Payout details column of your Affiliates page marks those rows "Paid by CSV" with the country code.
Connected only means the affiliate finished onboarding. It does not mean money can reach them. Check the country before you count on an automatic payout for someone.
Both limits are checked before any money moves:
The same checks run when you pay by hand: open Pay affiliates from your Commissions page and these commissions sit in the "Cannot be paid yet" group with the reason on each row, not the automatic Stripe group.
While their only payout details are a Stripe account we cannot reach, there is no file to download, so the first step is theirs.
Anyone with no usable email is left out of that file and named on screen. Check Portal Branding, Payout Methods too: with PayPal and Wise switched off, affiliates outside the automatic rail have nothing to save.
Automatic payouts also need a Professional plan or above, and someone with payout permission has to accept the payout terms in Settings, Payouts.
Why is my commission still pending?
A commission stays pending until the merchant reviews and approves it, and merchants approve on their own schedule. LinkJolt has no setting and no timer that approves commissions automatically, so pending means the merchant has not actioned it yet.
Connect Stripe so your commissions can be paid automatically
Connecting your own Stripe account in the affiliate portal is what lets a merchant's automated payout reach you. Your commissions are tracked and approved either way, but without a connected account the merchant pays you by hand through PayPal, Wise or a bank transfer instead.
Approving and rejecting commissions
Commissions are never approved for you. Every tracked sale arrives as Pending on the Commissions page, and you approve or reject it there, one row at a time or in bulk with the row checkboxes.
How automatic payouts work, and what the processing fee is
Automatic payouts charge your saved payment method for the commission plus a processing fee of 2.9% and 0.30, then Stripe sends the payout to your affiliate. They are available on Professional, Ultimate and Scale, and stay off until you turn them on.
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