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Getting Started

Can I run an affiliate program without spreadsheets and manual tracking links?

How long does it take to set up an affiliate program with LinkJolt?

What is the difference between tracking links and coupon codes?

Tracking & Attribution

How are free-trial signups tracked, and when does commission count?

How do I install the LinkJolt tracking script?

How do I track affiliate sales without adding code to my checkout?

How does LinkJolt decide which affiliate gets credit for a sale?

How long does an affiliate stay credited after someone clicks their link?

What is an affiliate code?

Where do I put the script when my landing page and checkout are on different platforms?

Payouts & Commissions

Approving and rejecting commissions

Can I pay affiliates in their own currency?

Can I reward top affiliates with a higher commission rate?

Does LinkJolt hold my money or process my payments?

How are recurring commissions calculated for subscriptions?

How automatic payouts work, and what the processing fee is

How do I pay my affiliates?

Stripe for tracking and Stripe for payouts are two different things

What commission rate should I offer affiliates?

What does each commission status mean?

What happens to an affiliate's commission when a sale is refunded?

When and how do affiliates actually get paid?

Which countries and currencies can automatic payouts reach?

Why is my commission still pending?

Integrations

Can I manage my affiliate program from Claude or ChatGPT?

Can I track affiliate sales for an iOS app?

Connect Stripe so LinkJolt records your sales

Does LinkJolt have an MCP server?

How do I set up affiliate tracking with Stripe?

Which payment platforms does LinkJolt support for tracking?

Billing & Plans

Can I add my team to LinkJolt?

Can I run multiple brands or affiliate programs from one LinkJolt account?

Do you take a percentage of my affiliate sales?

How do I cancel my LinkJolt plan, and what happens to my affiliate program?

How does billing and the monthly limit work when I run multiple brands?

What happens when I reach my plan's monthly tracked-revenue limit?

What is included in each plan?

Your monthly tracked-sales limit and what happens when you hit it

Affiliates

Can I put my own branding on the affiliate portal?

Can affiliates start promoting before I approve them?

Connect Stripe so your commissions can be paid automatically

How do I get affiliates into my program?

How do affiliates get their tracking links?

How do affiliates join my program?

How does the Discovery marketplace help me find affiliates?

Where do I find my affiliate link?

Security & Privacy

How does LinkJolt detect affiliate fraud and self-referrals?

How does LinkJolt's tracking handle data and privacy?

Is it safe to connect an AI assistant to LinkJolt?

Troubleshooting

A sale is missing from my dashboard. What do I check?

An affiliate's coupon code is not being attributed. What should I check?

I installed the tracking script but clicks are not being tracked. What now?

My Stripe webhook shows 200 but no conversions are recorded. Why?

My sales suddenly stopped being tracked

My team member cannot sign in or is stuck choosing a role. How do I fix it?

Why is an affiliate conversion not showing up?

Why is my coupon code not tracking sales?

Why is my dashboard showing the wrong currency?

Developer docs

Blog

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Tracking & Attribution

How LinkJolt records affiliate sales through links and coupon codes.

How are free-trial signups tracked, and when does commission count?

On Stripe and Polar, a free trial is tracked the moment it starts, recorded as a trial with no commission yet. When it converts to a paid subscription, it becomes a pending commission awaiting your approval.

How do I install the LinkJolt tracking script?

Copy the one line script tag from the Integration Hub in your dashboard and paste it into the head of every page a visitor can land on. Copy it rather than typing it, because the tag carries your own merchant ID and a wrong ID never raises an error.

How do I track affiliate sales without adding code to my checkout?

Use coupon code attribution on Stripe, Paddle, Polar or Apple. Create a discount code in your payment processor, register it in LinkJolt against an affiliate, and LinkJolt matches the discount when an order uses it. No checkout code changes needed.

How does LinkJolt decide which affiliate gets credit for a sale?

LinkJolt checks the tracking reference stored from the affiliate link first, then falls back to a registered coupon code. Whichever it finds maps the sale to that affiliate, as long as they are not rejected or suspended on the campaign.

How long does an affiliate stay credited after someone clicks their link?

30 days. A click stores that affiliate's details in the visitor's browser for 30 days, and a purchase made in that period is credited to them. The window is fixed: there is no setting to change it per campaign or per plan.

What is an affiliate code?

An affiliate code is the unique identifier that tells a merchant which partner sent a sale. It comes in two forms: the code inside an affiliate's tracking link, and a coupon or discount code a customer types at checkout. Either one credits the right affiliate with the commission.

Where do I put the script when my landing page and checkout are on different platforms?

Put the script on every page a visitor sees before they pay, starting with the landing page. It only rewrites Stripe Payment Link, Polar checkout, Gumroad and Lemon Squeezy links for you, so for any other jump to a different domain you have to carry the tc, aff and cid parameters across yourself.