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Getting Started
Can I run an affiliate program without spreadsheets and manual tracking links?
How long does it take to set up an affiliate program with LinkJolt?
What is the difference between tracking links and coupon codes?
Tracking & Attribution
How are free-trial signups tracked, and when does commission count?
How do I install the LinkJolt tracking script?
How do I track affiliate sales without adding code to my checkout?
How does LinkJolt decide which affiliate gets credit for a sale?
How long does an affiliate stay credited after someone clicks their link?
What is an affiliate code?
Where do I put the script when my landing page and checkout are on different platforms?
Payouts & Commissions
Approving and rejecting commissions
Can I pay affiliates in their own currency?
Can I reward top affiliates with a higher commission rate?
Does LinkJolt hold my money or process my payments?
How are recurring commissions calculated for subscriptions?
How automatic payouts work, and what the processing fee is
How do I pay my affiliates?
Stripe for tracking and Stripe for payouts are two different things
What commission rate should I offer affiliates?
What does each commission status mean?
What happens to an affiliate's commission when a sale is refunded?
When and how do affiliates actually get paid?
Which countries and currencies can automatic payouts reach?
Why is my commission still pending?
Integrations
Can I manage my affiliate program from Claude or ChatGPT?
Can I track affiliate sales for an iOS app?
Connect Stripe so LinkJolt records your sales
Does LinkJolt have an MCP server?
How do I set up affiliate tracking with Stripe?
Which payment platforms does LinkJolt support for tracking?
Billing & Plans
Can I add my team to LinkJolt?
Can I run multiple brands or affiliate programs from one LinkJolt account?
Do you take a percentage of my affiliate sales?
How do I cancel my LinkJolt plan, and what happens to my affiliate program?
How does billing and the monthly limit work when I run multiple brands?
What happens when I reach my plan's monthly tracked-revenue limit?
What is included in each plan?
Your monthly tracked-sales limit and what happens when you hit it
Affiliates
Can I put my own branding on the affiliate portal?
Can affiliates start promoting before I approve them?
Connect Stripe so your commissions can be paid automatically
How do I get affiliates into my program?
How do affiliates get their tracking links?
How do affiliates join my program?
How does the Discovery marketplace help me find affiliates?
Where do I find my affiliate link?
Security & Privacy
How does LinkJolt detect affiliate fraud and self-referrals?
How does LinkJolt's tracking handle data and privacy?
Is it safe to connect an AI assistant to LinkJolt?
Troubleshooting
A sale is missing from my dashboard. What do I check?
An affiliate's coupon code is not being attributed. What should I check?
I installed the tracking script but clicks are not being tracked. What now?
My Stripe webhook shows 200 but no conversions are recorded. Why?
My sales suddenly stopped being tracked
My team member cannot sign in or is stuck choosing a role. How do I fix it?
Why is an affiliate conversion not showing up?
Why is my coupon code not tracking sales?
Why is my dashboard showing the wrong currency?
Tracking links attribute a sale by a URL parameter stored in the visitor's browser. Coupon codes attribute a sale by the discount code used at checkout. LinkJolt supports both at the same time so no sale slips through.
Tracking links and coupon codes are two ways to connect a sale back to the affiliate who drove it. LinkJolt runs both at once, which is what we call dual tracking.
A tracking link carries a parameter that identifies the affiliate. When someone clicks it, LinkJolt stores that reference in cookies and local storage for a 30 day window. If they buy within that window, the sale is attributed.
A coupon code is attributed at checkout instead of in the browser. The affiliate shares a code, the customer enters it, and LinkJolt matches that code to the affiliate when the sale reaches us. Codes credit affiliates on Stripe, Paddle, Polar, Creem and Lemon Squeezy, and Apple offer codes do the same for iOS subscriptions.
There are two ways to get the code itself. Once Stripe, Polar or Creem is connected, a code you add on the Coupons tab of the Campaigns page is created in your own account for you, with the discount you chose. Stripe and Polar take one approval on their own site, and Creem takes an API key on the Creem tab under Integrations. Otherwise the code is reference only: you create it in your payment processor first, then register the same code in LinkJolt so it knows who to credit. Paddle discounts, Lemon Squeezy discounts and Apple offer codes are always reference only, and a Lemon Squeezy code credits its affiliate only once you save a Lemon Squeezy API key under Integrations, on the Payment Links tab.
Once codes can be created in your Stripe, Polar or Creem account, a campaign can also switch on Automatic coupon codes, which gives every affiliate you approve on that campaign their own code without you adding it.
Coupon attribution is the easiest way to track sales on platforms where you cannot store browser cookies, such as some app or marketplace checkouts.
Links catch the visitors who click through and buy directly. Coupons catch the buyers who hear about you from a creator and check out later with a code. Running both means you attribute far more sales than either method alone.
How long does an affiliate stay credited after someone clicks their link?
30 days. A click stores that affiliate's details in the visitor's browser for 30 days, and a purchase made in that period is credited to them. The window is fixed: there is no setting to change it per campaign or per plan.
Where do I find my affiliate link?
Your link already exists, there is nothing to generate. Sign in to the affiliate portal, open Campaigns, and press Copy Link in the Tracking link column of any campaign you have been approved for.
Where do I put the script when my landing page and checkout are on different platforms?
Put the script on every page a visitor sees before they pay, starting with the landing page. It only rewrites Stripe Payment Link, Polar checkout, Gumroad and Lemon Squeezy links for you, so for any other jump to a different domain you have to carry the tc, aff and cid parameters across yourself.
How do I install the LinkJolt tracking script?
Copy the one line script tag from the Integration Hub in your dashboard and paste it into the head of every page a visitor can land on. Copy it rather than typing it, because the tag carries your own merchant ID and a wrong ID never raises an error.
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