Getting Started
Can I run an affiliate program without spreadsheets and manual tracking links?
How long does it take to set up an affiliate program with LinkJolt?
What is the difference between tracking links and coupon codes?
Tracking & Attribution
How are free-trial signups tracked, and when does commission count?
How do I track affiliate sales without adding code to my checkout?
How does LinkJolt decide which affiliate gets credit for a sale?
Payouts & Commissions
Can I pay affiliates in their own currency?
Can I reward top affiliates with a higher commission rate?
Does LinkJolt hold my money or process my payments?
How are recurring commissions calculated for subscriptions?
What happens to an affiliate's commission when a sale is refunded?
When and how do affiliates actually get paid?
Integrations
How do I set up affiliate tracking with Stripe?
Which payment platforms does LinkJolt support for tracking?
Billing & Plans
Can I add my team to LinkJolt?
Do you take a percentage of my affiliate sales?
What happens when I reach my plan's monthly tracked-revenue limit?
Affiliates
Can affiliates start promoting before I approve them?
How do I get affiliates into my program?
How do affiliates get their tracking links?
How does the Discovery marketplace help me find affiliates?
Security & Privacy
How does LinkJolt detect affiliate fraud and self-referrals?
How does LinkJolt's tracking handle data and privacy?
Troubleshooting
An affiliate's coupon code is not being attributed. What should I check?
I installed the tracking script but clicks are not being tracked. What now?
My Stripe webhook shows 200 but no conversions are recorded. Why?
My team member cannot sign in or is stuck choosing a role. How do I fix it?
Why is an affiliate conversion not showing up?
Why is my dashboard showing the wrong currency?
Tracking links attribute a sale by a URL parameter stored in the visitor's browser. Coupon codes attribute a sale by the discount code used at checkout. LinkJolt supports both at the same time so no sale slips through.
Tracking links and coupon codes are two ways to connect a sale back to the affiliate who drove it. LinkJolt runs both at once, which is what we call dual tracking.
A tracking link carries a parameter that identifies the affiliate. When someone clicks it, LinkJolt stores that reference in cookies and local storage for a 30 day window. If they buy within that window, the sale is attributed.
A coupon code is attributed at checkout instead of in the browser. The affiliate shares a code, the customer enters it, and LinkJolt matches that code to the affiliate when the payment webhook arrives. This is reference only: you create the code in your own payment processor, then register the same code in LinkJolt.
Coupon attribution is the easiest way to track sales on platforms where you cannot store browser cookies, such as some app or marketplace checkouts.
Links catch the visitors who click through and buy directly. Coupons catch the buyers who hear about you from a creator and check out later with a code. Running both means you attribute far more sales than either method alone.
How do affiliates get their tracking links?
Once an affiliate joins your campaign, their unique tracking links and short links are generated automatically in the affiliate portal. They copy and share them, and any registered coupon codes work alongside.
How does LinkJolt decide which affiliate gets credit for a sale?
LinkJolt checks the tracking reference stored from the affiliate link first, then falls back to a registered coupon code. Whichever it finds maps the sale to that affiliate, as long as they are not rejected on the campaign.
How long does it take to set up an affiliate program with LinkJolt?
Most merchants are live in 5 to 10 minutes: create a campaign, connect your payment processor webhook, and add the tracking script. No engineering project required.
An affiliate's coupon code is not being attributed. What should I check?
Confirm the exact code is registered in LinkJolt against the affiliate, that the code on the order matches it, and that the affiliate is not rejected on the campaign. Codes are matched by id, promotion code, then text.
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