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Getting Started
Can I run an affiliate program without spreadsheets and manual tracking links?
How long does it take to set up an affiliate program with LinkJolt?
What is the difference between tracking links and coupon codes?
Tracking & Attribution
How are free-trial signups tracked, and when does commission count?
How do I install the LinkJolt tracking script?
How do I track affiliate sales without adding code to my checkout?
How does LinkJolt decide which affiliate gets credit for a sale?
How long does an affiliate stay credited after someone clicks their link?
What is an affiliate code?
Where do I put the script when my landing page and checkout are on different platforms?
Payouts & Commissions
Approving and rejecting commissions
Can I pay affiliates in their own currency?
Can I reward top affiliates with a higher commission rate?
Does LinkJolt hold my money or process my payments?
How are recurring commissions calculated for subscriptions?
How automatic payouts work, and what the processing fee is
How do I pay my affiliates?
Stripe for tracking and Stripe for payouts are two different things
What commission rate should I offer affiliates?
What does each commission status mean?
What happens to an affiliate's commission when a sale is refunded?
When and how do affiliates actually get paid?
Which countries and currencies can automatic payouts reach?
Why is my commission still pending?
Integrations
Can I manage my affiliate program from Claude or ChatGPT?
Can I track affiliate sales for an iOS app?
Connect Stripe so LinkJolt records your sales
Does LinkJolt have an MCP server?
How do I set up affiliate tracking with Stripe?
Which payment platforms does LinkJolt support for tracking?
Billing & Plans
Can I add my team to LinkJolt?
Can I run multiple brands or affiliate programs from one LinkJolt account?
Do you take a percentage of my affiliate sales?
How do I cancel my LinkJolt plan, and what happens to my affiliate program?
How does billing and the monthly limit work when I run multiple brands?
What happens when I reach my plan's monthly tracked-revenue limit?
What is included in each plan?
Your monthly tracked-sales limit and what happens when you hit it
Affiliates
Can I put my own branding on the affiliate portal?
Can affiliates start promoting before I approve them?
Connect Stripe so your commissions can be paid automatically
How do I get affiliates into my program?
How do affiliates get their tracking links?
How do affiliates join my program?
How does the Discovery marketplace help me find affiliates?
Where do I find my affiliate link?
Security & Privacy
How does LinkJolt detect affiliate fraud and self-referrals?
How does LinkJolt's tracking handle data and privacy?
Is it safe to connect an AI assistant to LinkJolt?
Troubleshooting
A sale is missing from my dashboard. What do I check?
An affiliate's coupon code is not being attributed. What should I check?
I installed the tracking script but clicks are not being tracked. What now?
My Stripe webhook shows 200 but no conversions are recorded. Why?
My sales suddenly stopped being tracked
My team member cannot sign in or is stuck choosing a role. How do I fix it?
Why is an affiliate conversion not showing up?
Why is my coupon code not tracking sales?
Why is my dashboard showing the wrong currency?
Starter, Professional and Ultimate cap tracked sales per billing period; Scale has no cap. Past the cap, most new sales are still recorded but held with no payable commission, while some are not recorded at all. Upgrading before the period ends releases the sales held in it.
Starter, Professional and Ultimate include a limit on how much affiliate revenue you can track in a billing period, so the plan tier matches your volume. Scale has no tracked-sales limit.
The sale that takes you over the limit is recorded in full. After that, what happens to a new sale depends on how it reaches us.
Clicks and tracking links keep working throughout, and your existing conversions, approved commissions and any payouts already under way are untouched.
The limit follows your billing period, not the calendar month. Billed monthly, it resets each month. Billed annually, it follows your annual billing period. On a desktop-width screen the dashboard top bar carries a usage badge; click it for the "Monthly Sales Limit" panel showing what you have tracked, your limit, and the exact date it resets.
We also ring the notification bell and email the account owner at 80% of the limit, and again once sales start being held.
If you regularly pass the Ultimate limit, the Scale plan is a flat high volume tier with no tracked-sales limit. It is sold from the Scale page, and Professional or Ultimate accounts with a single brand can also switch to it from "Change plan".
For the exact limit on each tier, see the pricing page.
What is included in each plan?
Every plan includes link and coupon tracking, rule based fraud checks and 0% commission fees. Plans differ by monthly tracked-sales cap, staff seats and advanced features: Starter is $19.99, Professional $39.99, Ultimate $99 and Scale $249 a month.
Your monthly tracked-sales limit and what happens when you hit it
It is not a revenue share. LinkJolt takes 0% of the sales your affiliates drive; the limit is how much affiliate-driven sales volume your plan tracks in a billing period ($5,000 Starter, $25,000 Professional, $50,000 Ultimate, no limit on Scale), and most sales past it are held rather than lost.
Why is my dashboard showing the wrong currency?
Each campaign keeps the currency it was created in, each sale keeps the currency it was recorded in, and your account currency is the default for new campaigns. Only the account owner can change it, and changing it affects new campaigns only.
Do you take a percentage of my affiliate sales?
No. LinkJolt charges a flat monthly subscription and takes 0 percent of your affiliate revenue. Sales settle to your own payment account, so we take no cut of a sale. Paying affiliates through Stripe carries a pass-through processing fee.
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