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Getting Started
Can I run an affiliate program without spreadsheets and manual tracking links?
How long does it take to set up an affiliate program with LinkJolt?
What is the difference between tracking links and coupon codes?
Tracking & Attribution
How are free-trial signups tracked, and when does commission count?
How do I install the LinkJolt tracking script?
How do I track affiliate sales without adding code to my checkout?
How does LinkJolt decide which affiliate gets credit for a sale?
How long does an affiliate stay credited after someone clicks their link?
What is an affiliate code?
Where do I put the script when my landing page and checkout are on different platforms?
Payouts & Commissions
Approving and rejecting commissions
Can I pay affiliates in their own currency?
Can I reward top affiliates with a higher commission rate?
Does LinkJolt hold my money or process my payments?
How are recurring commissions calculated for subscriptions?
How automatic payouts work, and what the processing fee is
How do I pay my affiliates?
Stripe for tracking and Stripe for payouts are two different things
What commission rate should I offer affiliates?
What does each commission status mean?
What happens to an affiliate's commission when a sale is refunded?
When and how do affiliates actually get paid?
Which countries and currencies can automatic payouts reach?
Why is my commission still pending?
Integrations
Can I manage my affiliate program from Claude or ChatGPT?
Can I track affiliate sales for an iOS app?
Connect Stripe so LinkJolt records your sales
Does LinkJolt have an MCP server?
How do I set up affiliate tracking with Stripe?
Which payment platforms does LinkJolt support for tracking?
Billing & Plans
Can I add my team to LinkJolt?
Can I run multiple brands or affiliate programs from one LinkJolt account?
Do you take a percentage of my affiliate sales?
How do I cancel my LinkJolt plan, and what happens to my affiliate program?
How does billing and the monthly limit work when I run multiple brands?
What happens when I reach my plan's monthly tracked-revenue limit?
What is included in each plan?
Your monthly tracked-sales limit and what happens when you hit it
Affiliates
Can I put my own branding on the affiliate portal?
Can affiliates start promoting before I approve them?
Connect Stripe so your commissions can be paid automatically
How do I get affiliates into my program?
How do affiliates get their tracking links?
How do affiliates join my program?
How does the Discovery marketplace help me find affiliates?
Where do I find my affiliate link?
Security & Privacy
How does LinkJolt detect affiliate fraud and self-referrals?
How does LinkJolt's tracking handle data and privacy?
Is it safe to connect an AI assistant to LinkJolt?
Troubleshooting
A sale is missing from my dashboard. What do I check?
An affiliate's coupon code is not being attributed. What should I check?
I installed the tracking script but clicks are not being tracked. What now?
My Stripe webhook shows 200 but no conversions are recorded. Why?
My sales suddenly stopped being tracked
My team member cannot sign in or is stuck choosing a role. How do I fix it?
Why is an affiliate conversion not showing up?
Why is my coupon code not tracking sales?
Why is my dashboard showing the wrong currency?
Recurring commissions pay an affiliate again each time a subscription they referred renews. They run on Stripe, Paddle, Polar, Creem, Lemon Squeezy and Apple In-App Purchases, on percentage campaigns, on the Professional plan and above, and every renewal is checked against your plan that day.
Recurring commissions pay an affiliate again every time a subscription they referred renews, not just on the first payment.
Renewal commissions run on subscriptions billed through Stripe, Paddle, Polar, Creem, Lemon Squeezy and Apple In-App Purchases, and on renewals posted through the Developer API on Ultimate or Scale. Each renewal is matched back to the original sale by its subscription, so the affiliate keeps earning long after the 30-day click window.
Gumroad, GoPay and Fourthwall sales are recorded as one-off sales, so the renewal rate and how long to pay do not apply there. On WooCommerce the first order is credited, but a WooCommerce Subscriptions renewal is charged by WordPress with no visitor on the page, so it carries no affiliate and earns nothing.
Open the campaign from Campaigns and edit it. The Recurring commissions setting only appears when Commission type is Percentage, so a Fixed Amount campaign has to be switched over first.
It is included on Professional and above, Scale too. On Starter the setting shows an Upgrade button instead of the switch.
Turn it on, then choose:
The first payment of a subscription is paid at your base rate, or by your commission tiers if they are on. Renewals use the renewal rate, never a tier rate.
How long to pay counts whole calendar months from the original sale. Once more than that many months have passed, renewals stop earning.
Some older campaigns, and campaigns set up through the Developer API, are limited by a number of payments instead. The form then shows First N payments, and that number includes the first payment, so 12 pays the first payment and 11 renewals.
The first real charge after a free trial is the subscription's first payment, not a renewal. It pays the base rate even when recurring commissions are off, and only the payments after it count as renewals.
A renewal that arrives after your brand passes its monthly tracked-sales limit is not lost: it is recorded with its commission and marked Held, and upgrading releases held sales from the current billing period.
Percentage commissions are always rounded to the nearest cent:
commission = Math.round(amount * (rate / 100) * 100) / 100If a renewal payment is refunded, its commission is reversed. A partial refund reduces the commission instead, so the remainder stays payable, and any payout already queued for that payment is cancelled or reduced to match.
Why is my commission still pending?
A commission stays pending until the merchant reviews and approves it, and merchants approve on their own schedule. LinkJolt has no setting and no timer that approves commissions automatically, so pending means the merchant has not actioned it yet.
Approving and rejecting commissions
Commissions are never approved for you. Every tracked sale arrives as Pending on the Commissions page, and you approve or reject it there, one row at a time or in bulk with the row checkboxes.
Which countries and currencies can automatic payouts reach?
Automatic payouts can reach affiliate Stripe accounts registered in 34 countries (the UK, US, Canada, Switzerland and the EEA), and only for commissions tracked in GBP, USD or EUR. Anything outside either list stays approved, so you can pay it yourself.
How automatic payouts work, and what the processing fee is
Automatic payouts charge your saved payment method for the commission plus a processing fee of 2.9% and 0.30, then Stripe sends the payout to your affiliate. They are available on Professional, Ultimate and Scale, and stay off until you turn them on.
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