Getting Started
Can I run an affiliate program without spreadsheets and manual tracking links?
How long does it take to set up an affiliate program with LinkJolt?
What is the difference between tracking links and coupon codes?
Tracking & Attribution
How are free-trial signups tracked, and when does commission count?
How do I track affiliate sales without adding code to my checkout?
How does LinkJolt decide which affiliate gets credit for a sale?
Payouts & Commissions
Can I pay affiliates in their own currency?
Can I reward top affiliates with a higher commission rate?
Does LinkJolt hold my money or process my payments?
How are recurring commissions calculated for subscriptions?
What happens to an affiliate's commission when a sale is refunded?
When and how do affiliates actually get paid?
Integrations
How do I set up affiliate tracking with Stripe?
Which payment platforms does LinkJolt support for tracking?
Billing & Plans
Can I add my team to LinkJolt?
Do you take a percentage of my affiliate sales?
What happens when I reach my plan's monthly tracked-revenue limit?
Affiliates
Can affiliates start promoting before I approve them?
How do I get affiliates into my program?
How do affiliates get their tracking links?
How does the Discovery marketplace help me find affiliates?
Security & Privacy
How does LinkJolt detect affiliate fraud and self-referrals?
How does LinkJolt's tracking handle data and privacy?
Troubleshooting
An affiliate's coupon code is not being attributed. What should I check?
I installed the tracking script but clicks are not being tracked. What now?
My Stripe webhook shows 200 but no conversions are recorded. Why?
My team member cannot sign in or is stuck choosing a role. How do I fix it?
Why is an affiliate conversion not showing up?
Why is my dashboard showing the wrong currency?
Confirm the exact code is registered in LinkJolt against the affiliate, that the code on the order matches it, and that the affiliate is not rejected on the campaign. Codes are matched by id, promotion code, then text.
When a coupon based sale is not attributed, the issue is usually a mismatch between the code in your processor and the code registered in LinkJolt.
LinkJolt only attributes a coupon it knows about. Confirm the exact code is registered against the affiliate in LinkJolt, with the right provider selected (for example Stripe or Paddle).
LinkJolt tries to match the order's discount in this order:
If your processor only exposes the display name, matching is more fragile, so registering the underlying coupon id is the most reliable.
A rejected affiliate earns nothing even with a valid code. Confirm they are approved or pending.
Codes registered after an order was placed cannot match that earlier order automatically. Register codes before they go out, or ask support about a backfill.
What is the difference between tracking links and coupon codes?
Tracking links attribute a sale by a URL parameter stored in the visitor's browser. Coupon codes attribute a sale by the discount code used at checkout. LinkJolt supports both at the same time so no sale slips through.
Why is an affiliate conversion not showing up?
The usual causes are a missing or misconfigured payment webhook, the tracking script not installed, no tracking reference reaching checkout, or a rejected affiliate. Work through these in order to find the gap.
How does LinkJolt decide which affiliate gets credit for a sale?
LinkJolt checks the tracking reference stored from the affiliate link first, then falls back to a registered coupon code. Whichever it finds maps the sale to that affiliate, as long as they are not rejected on the campaign.
My Stripe webhook shows 200 but no conversions are recorded. Why?
Almost always because your Stripe checkouts are not carrying tracking data. The webhook is connected (that is the 200), but if a checkout completes with no tracking reference and no registered coupon, there is nothing to attribute, so no conversion is created.
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