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Getting Started
Can I run an affiliate program without spreadsheets and manual tracking links?
How long does it take to set up an affiliate program with LinkJolt?
What is the difference between tracking links and coupon codes?
Tracking & Attribution
How are free-trial signups tracked, and when does commission count?
How do I install the LinkJolt tracking script?
How do I track affiliate sales without adding code to my checkout?
How does LinkJolt decide which affiliate gets credit for a sale?
How long does an affiliate stay credited after someone clicks their link?
What is an affiliate code?
Where do I put the script when my landing page and checkout are on different platforms?
Payouts & Commissions
Approving and rejecting commissions
Can I pay affiliates in their own currency?
Can I reward top affiliates with a higher commission rate?
Does LinkJolt hold my money or process my payments?
How are recurring commissions calculated for subscriptions?
How automatic payouts work, and what the processing fee is
How do I pay my affiliates?
Stripe for tracking and Stripe for payouts are two different things
What commission rate should I offer affiliates?
What does each commission status mean?
What happens to an affiliate's commission when a sale is refunded?
When and how do affiliates actually get paid?
Which countries and currencies can automatic payouts reach?
Why is my commission still pending?
Integrations
Can I manage my affiliate program from Claude or ChatGPT?
Can I track affiliate sales for an iOS app?
Connect Stripe so LinkJolt records your sales
Does LinkJolt have an MCP server?
How do I set up affiliate tracking with Stripe?
Which payment platforms does LinkJolt support for tracking?
Billing & Plans
Can I add my team to LinkJolt?
Can I run multiple brands or affiliate programs from one LinkJolt account?
Do you take a percentage of my affiliate sales?
How do I cancel my LinkJolt plan, and what happens to my affiliate program?
How does billing and the monthly limit work when I run multiple brands?
What happens when I reach my plan's monthly tracked-revenue limit?
What is included in each plan?
Your monthly tracked-sales limit and what happens when you hit it
Affiliates
Can I put my own branding on the affiliate portal?
Can affiliates start promoting before I approve them?
Connect Stripe so your commissions can be paid automatically
How do I get affiliates into my program?
How do affiliates get their tracking links?
How do affiliates join my program?
How does the Discovery marketplace help me find affiliates?
Where do I find my affiliate link?
Security & Privacy
How does LinkJolt detect affiliate fraud and self-referrals?
How does LinkJolt's tracking handle data and privacy?
Is it safe to connect an AI assistant to LinkJolt?
Troubleshooting
A sale is missing from my dashboard. What do I check?
An affiliate's coupon code is not being attributed. What should I check?
I installed the tracking script but clicks are not being tracked. What now?
My Stripe webhook shows 200 but no conversions are recorded. Why?
My sales suddenly stopped being tracked
My team member cannot sign in or is stuck choosing a role. How do I fix it?
Why is an affiliate conversion not showing up?
Why is my coupon code not tracking sales?
Why is my dashboard showing the wrong currency?
Confirm the exact code is registered against the affiliate, that you filled in the ID field your processor actually sends, and that the affiliate is not rejected or suspended. Stripe promotion codes need their promo_ ID.
When a coupon based sale is not attributed, the issue is usually a mismatch between what your processor sends us and what is registered against the affiliate in LinkJolt.
LinkJolt only attributes a coupon it knows about. Open Campaigns, then the Coupons tab, and confirm the exact code is listed there against the right affiliate and campaign, with the right provider (Stripe coupon, Paddle discount, Polar discount, Creem discount, Lemon Squeezy discount or Apple offer code).
Your processor decides what we have to match on, so the ID field matters as much as the code:
If a Stripe promotion code sale is not attributing, a blank Stripe Promotion Code ID is the first thing to check.
Coupon matching covers Stripe, Paddle, Polar, Creem, Lemon Squeezy and Apple. On Stripe it runs on checkout sales, so orders that reach us through the WooCommerce plugin, or charges your server creates directly, are attributed by affiliate link rather than by code. Gumroad and GoPay track links rather than coupons.
A rejected or suspended affiliate earns nothing, even with a valid code. Confirm they are showing as Active or Pending on the campaign the coupon belongs to. Suspending is reversible, so check the current status rather than assuming.
Codes registered after an order was placed cannot match that earlier order automatically. Register codes before they go out, or ask support about a backfill.
Stripe Discount Codes for Affiliates: Track Sales With No Code (1:37)
Plumquote is a demo account made for this tutorial.
Watch on YouTubeThis sale came through a discount code at Stripe checkout, and LinkJolt credited it to the affiliate who owns the code. Nothing was added to the website. Here's the setup.
In LinkJolt, open Integrations and connect Stripe on the Stripe tab. Then, under How do your customers pay, pick Discount codes only.
Affiliates share a code instead of a link. There's nothing to add to your site: LinkJolt matches each code to its affiliate when a customer uses it.
Because Stripe is connected, you don't make the codes in Stripe yourself. LinkJolt creates them in your Stripe, with the discount you pick.
Open your campaign and edit it. Switch on a coupon code for every affiliate, and set the discount: ten percent off the first payment.
Saving makes a Stripe code for every affiliate already on the campaign, and everyone you approve later gets one too.
Here's Leo's code, named after him and created in Plumquote's Stripe. He shares it with his audience.
A customer enters the code at Stripe checkout. Stripe tells LinkJolt which code was used.
And the sale is credited to Leo: thirteen fifty paid after the discount, and two seventy in commission, waiting for your approval.
Selling through Stripe Payment Links? Edit the link in Stripe and switch on Allow promotion codes, or customers have nowhere to type the code.
That's the setup. Try LinkJolt free for seven days at linkjolt.io.
How long does an affiliate stay credited after someone clicks their link?
30 days. A click stores that affiliate's details in the visitor's browser for 30 days, and a purchase made in that period is credited to them. The window is fixed: there is no setting to change it per campaign or per plan.
Why is my dashboard showing the wrong currency?
Each campaign keeps the currency it was created in, each sale keeps the currency it was recorded in, and your account currency is the default for new campaigns. Only the account owner can change it, and changing it affects new campaigns only.
What is the difference between tracking links and coupon codes?
Tracking links attribute a sale by a URL parameter stored in the visitor's browser. Coupon codes attribute a sale by the discount code used at checkout. LinkJolt supports both at the same time so no sale slips through.
My sales suddenly stopped being tracked
The usual cause is a webhook signing secret that no longer matches, so every event from your payment provider fails its security check and is rejected before any sale is recorded. The fix is to re-save the signing secret in Settings, Payment Providers.
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