Getting Started
Can I run an affiliate program without spreadsheets and manual tracking links?
How long does it take to set up an affiliate program with LinkJolt?
What is the difference between tracking links and coupon codes?
Tracking & Attribution
How are free-trial signups tracked, and when does commission count?
How do I install the LinkJolt tracking script?
How do I track affiliate sales without adding code to my checkout?
How does LinkJolt decide which affiliate gets credit for a sale?
How long does an affiliate stay credited after someone clicks their link?
Where do I put the script when my landing page and checkout are on different platforms?
Payouts & Commissions
Approving and rejecting commissions
Can I pay affiliates in their own currency?
Can I reward top affiliates with a higher commission rate?
Does LinkJolt hold my money or process my payments?
How are recurring commissions calculated for subscriptions?
How automatic payouts work, and what the processing fee is
How do I pay my affiliates?
Stripe for tracking and Stripe for payouts are two different things
What commission rate should I offer affiliates?
What does each commission status mean?
What happens to an affiliate's commission when a sale is refunded?
When and how do affiliates actually get paid?
Which countries and currencies can automatic payouts reach?
Why is my commission still pending?
Integrations
Can I manage my affiliate program from Claude or ChatGPT?
Can I track affiliate sales for an iOS app?
Connect Stripe so LinkJolt records your sales
Does LinkJolt have an MCP server?
How do I set up affiliate tracking with Stripe?
Which payment platforms does LinkJolt support for tracking?
Billing & Plans
Can I add my team to LinkJolt?
Can I run multiple brands or affiliate programs from one LinkJolt account?
Do you take a percentage of my affiliate sales?
How do I cancel my LinkJolt plan, and what happens to my affiliate program?
How does billing and the monthly limit work when I run multiple brands?
What happens when I reach my plan's monthly tracked-revenue limit?
What is included in each plan?
Your monthly tracked-sales limit and what happens when you hit it
Affiliates
Can I put my own branding on the affiliate portal?
Can affiliates start promoting before I approve them?
Connect Stripe so your commissions can be paid automatically
How do I get affiliates into my program?
How do affiliates get their tracking links?
How do affiliates join my program?
How does the Discovery marketplace help me find affiliates?
Where do I find my affiliate link?
Security & Privacy
How does LinkJolt detect affiliate fraud and self-referrals?
How does LinkJolt's tracking handle data and privacy?
Is it safe to connect an AI assistant to LinkJolt?
Troubleshooting
A sale is missing from my dashboard. What do I check?
An affiliate's coupon code is not being attributed. What should I check?
I installed the tracking script but clicks are not being tracked. What now?
My Stripe webhook shows 200 but no conversions are recorded. Why?
My sales suddenly stopped being tracked
My team member cannot sign in or is stuck choosing a role. How do I fix it?
Why is an affiliate conversion not showing up?
Why is my coupon code not tracking sales?
Why is my dashboard showing the wrong currency?
Copy the one line script tag from the Integration Hub in your dashboard and paste it into the head of every page a visitor can land on. Copy it rather than typing it, because the tag carries your own merchant ID and a wrong ID never raises an error.
Copy the one line script tag from the Integration Hub in your dashboard and paste it into the <head> of every page a visitor can land on. It looks like this:
<script src="https://www.linkjolt.io/api/tracking.js?id=YOUR_MERCHANT_ID" async></script>Copy it from the Integration Hub instead of typing it out. The id is your own merchant ID and the page fills it in for you. If you run more than one brand, the snippet shown belongs to the brand you are currently switched to, so check the brand name at the top of the sidebar first.
The script has to run on any page an affiliate link can point at, not only your checkout. When a visitor arrives with ?tc=...&aff=... in the URL, the script stores those values in a cookie and in localStorage for 30 days, so the sale is still attributed when they buy days later.
<head> on every page.Put it in the head of every page, including your homepage, landing pages and blog. A visitor who lands on a page without the script has nothing stored, so a purchase later in that visit cannot be credited to the affiliate's link. Coupon code attribution is the exception, because it needs no script at all.
Use the framework's script component rather than a raw tag. Open "Using React or Next.js?" underneath Step 1 for this version:
import Script from 'next/script'
// Add this in your layout.tsx or _app.tsx
<Script
src="https://www.linkjolt.io/api/tracking.js?id=YOUR_MERCHANT_ID"
strategy="afterInteractive"
/>Same URL, same merchant ID, and it covers every route because it sits in the shared layout.
Load one of your pages, open the browser console and run window.linkjolt.getTrackingInfo(). If window.linkjolt is undefined, the tag is not on that page. To test end to end, follow one of your affiliate tracking links through to your site, then check window.linkjolt.referral, which returns a string shaped like tc_..._aff_..._cid_....
The Integration Hub also shows a status line, read when the page loads, so reload it after you test:
Each browser reports in at most once an hour, so test in a fresh session, and expect the status to go quiet again if nobody visits for a week.
Nothing warns you. The script still loads and still stores tracking parameters, so link clicks and sales keep being attributed, but the check-in that carries your ID is discarded and the status sits on Not Detected Yet forever. It happens when you paste a snippet from another account, from a different brand, or from an old note. If you moved to LinkJolt from another affiliate platform, a wrong ID also stops us recognising your affiliates' old links. Re-copy the snippet from the Integration Hub and compare it with what is live on your site.
Editing the ID in your own tag changes the URL, so a correction takes effect on the next page load. The script file itself is cached for a day, so when we release a new version your returning visitors pick it up over the following day or two.
The script is one half of tracking. Your payment processor webhook is the other half, and it is what actually records the sale, so follow "How do I set up affiliate tracking with Stripe?" next. If the script is installed but clicks are not appearing, see "I installed the tracking script but clicks are not being tracked. What now?".
Connect Stripe so LinkJolt records your sales
Two routes, and you only need one: approve LinkJolt once on Stripe's own site, which creates no webhook endpoint and no signing secret, or add the LinkJolt webhook endpoint in Stripe yourself and save the signing secret. Both live on Step 3 of the Stripe Checkout tab in Integration Hub.
How long does an affiliate stay credited after someone clicks their link?
30 days. A click stores that affiliate's details in the visitor's browser for 30 days, and a purchase made in that period is credited to them. The window is fixed: there is no setting to change it per campaign or per plan.
Where do I put the script when my landing page and checkout are on different platforms?
Put the script on every page a visitor sees before they pay, starting with the landing page. It only rewrites Stripe Payment Link, Gumroad and Lemon Squeezy links for you, so for any other jump to a different domain you have to carry the tc, aff and cid parameters across yourself.
A sale is missing from my dashboard. What do I check?
A missing sale almost always traces to one of six causes: a webhook signing secret that no longer matches, an endpoint added in Stripe's Test mode, no tracking reference reaching checkout, a purchase outside the fixed 30 day window, an unregistered coupon or an inactive affiliate, or your plan's tracked sales limit. Check them in that order.
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