Getting Started
Can I run an affiliate program without spreadsheets and manual tracking links?
How long does it take to set up an affiliate program with LinkJolt?
What is the difference between tracking links and coupon codes?
Tracking & Attribution
How are free-trial signups tracked, and when does commission count?
How do I track affiliate sales without adding code to my checkout?
How does LinkJolt decide which affiliate gets credit for a sale?
Payouts & Commissions
Can I pay affiliates in their own currency?
Can I reward top affiliates with a higher commission rate?
Does LinkJolt hold my money or process my payments?
How are recurring commissions calculated for subscriptions?
What happens to an affiliate's commission when a sale is refunded?
When and how do affiliates actually get paid?
Integrations
How do I set up affiliate tracking with Stripe?
Which payment platforms does LinkJolt support for tracking?
Billing & Plans
Can I add my team to LinkJolt?
Do you take a percentage of my affiliate sales?
What happens when I reach my plan's monthly tracked-revenue limit?
Affiliates
Can affiliates start promoting before I approve them?
How do I get affiliates into my program?
How do affiliates get their tracking links?
How does the Discovery marketplace help me find affiliates?
Security & Privacy
How does LinkJolt detect affiliate fraud and self-referrals?
How does LinkJolt's tracking handle data and privacy?
Troubleshooting
An affiliate's coupon code is not being attributed. What should I check?
I installed the tracking script but clicks are not being tracked. What now?
My Stripe webhook shows 200 but no conversions are recorded. Why?
My team member cannot sign in or is stuck choosing a role. How do I fix it?
Why is an affiliate conversion not showing up?
Why is my dashboard showing the wrong currency?
A free trial is tracked the moment it starts, recorded as a trial with no commission yet. When it converts to a paid subscription, it becomes a pending commission awaiting your approval.
Free trials are captured immediately, but commission only becomes real once the trial turns into a paying customer.
So an affiliate who drives a lot of trials will see trial conversions right away, but those only earn once the customer actually pays. It keeps commission tied to real revenue, not free signups.
What is the difference between tracking links and coupon codes?
Tracking links attribute a sale by a URL parameter stored in the visitor's browser. Coupon codes attribute a sale by the discount code used at checkout. LinkJolt supports both at the same time so no sale slips through.
How are recurring commissions calculated for subscriptions?
When recurring commissions are enabled on a campaign, LinkJolt records a commission on each subscription renewal at your configured rate, until the optional cap is reached. You choose whether the cap counts months or payments.
How does LinkJolt decide which affiliate gets credit for a sale?
LinkJolt checks the tracking reference stored from the affiliate link first, then falls back to a registered coupon code. Whichever it finds maps the sale to that affiliate, as long as they are not rejected on the campaign.
Can I run an affiliate program without spreadsheets and manual tracking links?
Yes, that is the whole point of LinkJolt. Tracking links and coupon codes are generated automatically, sales are tracked through your payment processor, and commissions are calculated and paid without a spreadsheet in sight.
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