Getting Started
Can I run an affiliate program without spreadsheets and manual tracking links?
How long does it take to set up an affiliate program with LinkJolt?
What is the difference between tracking links and coupon codes?
Tracking & Attribution
How are free-trial signups tracked, and when does commission count?
How do I install the LinkJolt tracking script?
How do I track affiliate sales without adding code to my checkout?
How does LinkJolt decide which affiliate gets credit for a sale?
How long does an affiliate stay credited after someone clicks their link?
Where do I put the script when my landing page and checkout are on different platforms?
Payouts & Commissions
Approving and rejecting commissions
Can I pay affiliates in their own currency?
Can I reward top affiliates with a higher commission rate?
Does LinkJolt hold my money or process my payments?
How are recurring commissions calculated for subscriptions?
How automatic payouts work, and what the processing fee is
How do I pay my affiliates?
Stripe for tracking and Stripe for payouts are two different things
What commission rate should I offer affiliates?
What does each commission status mean?
What happens to an affiliate's commission when a sale is refunded?
When and how do affiliates actually get paid?
Which countries and currencies can automatic payouts reach?
Why is my commission still pending?
Integrations
Can I manage my affiliate program from Claude or ChatGPT?
Can I track affiliate sales for an iOS app?
Connect Stripe so LinkJolt records your sales
Does LinkJolt have an MCP server?
How do I set up affiliate tracking with Stripe?
Which payment platforms does LinkJolt support for tracking?
Billing & Plans
Can I add my team to LinkJolt?
Can I run multiple brands or affiliate programs from one LinkJolt account?
Do you take a percentage of my affiliate sales?
How do I cancel my LinkJolt plan, and what happens to my affiliate program?
How does billing and the monthly limit work when I run multiple brands?
What happens when I reach my plan's monthly tracked-revenue limit?
What is included in each plan?
Your monthly tracked-sales limit and what happens when you hit it
Affiliates
Can I put my own branding on the affiliate portal?
Can affiliates start promoting before I approve them?
Connect Stripe so your commissions can be paid automatically
How do I get affiliates into my program?
How do affiliates get their tracking links?
How do affiliates join my program?
How does the Discovery marketplace help me find affiliates?
Where do I find my affiliate link?
Security & Privacy
How does LinkJolt detect affiliate fraud and self-referrals?
How does LinkJolt's tracking handle data and privacy?
Is it safe to connect an AI assistant to LinkJolt?
Troubleshooting
A sale is missing from my dashboard. What do I check?
An affiliate's coupon code is not being attributed. What should I check?
I installed the tracking script but clicks are not being tracked. What now?
My Stripe webhook shows 200 but no conversions are recorded. Why?
My sales suddenly stopped being tracked
My team member cannot sign in or is stuck choosing a role. How do I fix it?
Why is an affiliate conversion not showing up?
Why is my coupon code not tracking sales?
Why is my dashboard showing the wrong currency?
Connecting Stripe so LinkJolt can see your sales and enabling Stripe payouts so affiliates get paid are two separate setups on two different screens. Doing one does not do the other, and each can be finished while the other is untouched.
LinkJolt has two unrelated Stripe setups, and finishing one does not finish the other. One lets LinkJolt see your sales. The other lets an approved commission reach an affiliate. Each can be working while the other is not.
This lives in the Integration Hub, on the Stripe tab, as three steps: add the tracking script to your site, pass the tracking data into your checkout, then set up the webhook.
Only the webhook step has a shortcut:
whsec_, and save it under Settings, Payment Providers.The first two steps are still yours either way. Connecting Stripe tells LinkJolt that a payment happened. The script and the checkout wiring are what say which affiliate to credit.
That same connection also creates affiliate coupon codes inside your Stripe account, so disconnecting LinkJolt from your Stripe dashboard stops both jobs at once.
If the connection is revoked, or the saved signing secret no longer matches, LinkJolt rejects every incoming event and records no sales at all, while your payout setup carries on looking healthy.
Nothing on this screen can pay anybody.
Your half is Settings, Payouts, visible to the account owner and to team members with payout permission. You do not connect a Stripe account in order to pay affiliates. You enable charge funded payouts, which authorises LinkJolt to charge your saved card for the payout amount plus Stripe's processing cost of 2.9% and 30 cents, passed through. LinkJolt takes 0%. A batch goes out as one charge per affiliate per currency, so one failure cannot block the rest, and each charge carries its own 30 cents, which is why a batch fee is slightly more than 2.9% of the total. You choose which saved card is charged, and turning the setting off cancels anything queued while leaving those commissions approved.
Auto-payouts sit on the same tab, on the Professional and Ultimate plans, and cannot be switched on until charge funded payouts are enabled. With them on, approving a commission queues it for roughly 24 hours later, and it goes out on the next daily payout run. It never approves commissions for you.
The affiliate's half happens in their own portal, under Settings, Payment. They connect their own Stripe account there, and that account receives the money. It has to be registered in a country LinkJolt can transfer to: the United Kingdom, the United States, Canada, Switzerland, or the EEA. An affiliate outside that list cannot even finish connecting.
The automated route also settles only in pounds, US dollars and euros. A commission in any other currency stays manual whatever the affiliate has connected.
Pay affiliates, on the Commissions page, sorts approved commissions by how each affiliate can actually receive money. Anyone who saved a PayPal or Wise email gets a downloadable file in that provider's format, which you pay yourself from your own PayPal, Wise or bank account. Anyone who gave you nothing sits under "Cannot be paid yet", where the only useful action is a reminder.
For who holds what, see the answer titled "Does LinkJolt hold my money or process my payments?".
Why is my commission still pending?
A commission stays pending until the merchant reviews and approves it, and merchants approve on their own schedule. LinkJolt has no setting and no timer that approves commissions automatically, so pending means the merchant has not actioned it yet.
Connect Stripe so your commissions can be paid automatically
Connecting your own Stripe account in the affiliate portal is what lets a merchant's automated payout reach you. Your commissions are tracked and approved either way, but without a connected account the merchant pays you by hand through PayPal, Wise or a bank transfer instead.
Connect Stripe so LinkJolt records your sales
Two routes, and you only need one: approve LinkJolt once on Stripe's own site, which creates no webhook endpoint and no signing secret, or add the LinkJolt webhook endpoint in Stripe yourself and save the signing secret. Both live on Step 3 of the Stripe Checkout tab in Integration Hub.
Approving and rejecting commissions
Commissions are never approved for you. Every tracked sale arrives as Pending on the Commissions page, and you approve or reject it there, one row at a time or in bulk with the row checkboxes.
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