Getting Started
Can I run an affiliate program without spreadsheets and manual tracking links?
How long does it take to set up an affiliate program with LinkJolt?
What is the difference between tracking links and coupon codes?
Tracking & Attribution
How are free-trial signups tracked, and when does commission count?
How do I install the LinkJolt tracking script?
How do I track affiliate sales without adding code to my checkout?
How does LinkJolt decide which affiliate gets credit for a sale?
How long does an affiliate stay credited after someone clicks their link?
Where do I put the script when my landing page and checkout are on different platforms?
Payouts & Commissions
Approving and rejecting commissions
Can I pay affiliates in their own currency?
Can I reward top affiliates with a higher commission rate?
Does LinkJolt hold my money or process my payments?
How are recurring commissions calculated for subscriptions?
How automatic payouts work, and what the processing fee is
How do I pay my affiliates?
Stripe for tracking and Stripe for payouts are two different things
What commission rate should I offer affiliates?
What does each commission status mean?
What happens to an affiliate's commission when a sale is refunded?
When and how do affiliates actually get paid?
Which countries and currencies can automatic payouts reach?
Why is my commission still pending?
Integrations
Can I manage my affiliate program from Claude or ChatGPT?
Can I track affiliate sales for an iOS app?
Connect Stripe so LinkJolt records your sales
Does LinkJolt have an MCP server?
How do I set up affiliate tracking with Stripe?
Which payment platforms does LinkJolt support for tracking?
Billing & Plans
Can I add my team to LinkJolt?
Can I run multiple brands or affiliate programs from one LinkJolt account?
Do you take a percentage of my affiliate sales?
How do I cancel my LinkJolt plan, and what happens to my affiliate program?
How does billing and the monthly limit work when I run multiple brands?
What happens when I reach my plan's monthly tracked-revenue limit?
What is included in each plan?
Your monthly tracked-sales limit and what happens when you hit it
Affiliates
Can I put my own branding on the affiliate portal?
Can affiliates start promoting before I approve them?
Connect Stripe so your commissions can be paid automatically
How do I get affiliates into my program?
How do affiliates get their tracking links?
How do affiliates join my program?
How does the Discovery marketplace help me find affiliates?
Where do I find my affiliate link?
Security & Privacy
How does LinkJolt detect affiliate fraud and self-referrals?
How does LinkJolt's tracking handle data and privacy?
Is it safe to connect an AI assistant to LinkJolt?
Troubleshooting
A sale is missing from my dashboard. What do I check?
An affiliate's coupon code is not being attributed. What should I check?
I installed the tracking script but clicks are not being tracked. What now?
My Stripe webhook shows 200 but no conversions are recorded. Why?
My sales suddenly stopped being tracked
My team member cannot sign in or is stuck choosing a role. How do I fix it?
Why is an affiliate conversion not showing up?
Why is my coupon code not tracking sales?
Why is my dashboard showing the wrong currency?
It is not a revenue share. LinkJolt takes 0% of the sales your affiliates drive; the limit is how much affiliate-driven sales volume your plan tracks in a billing period ($5,000 Starter, $25,000 Professional, $50,000 Ultimate, no limit on Scale), and most sales past it are held rather than lost.
Your monthly tracked-sales limit is not a revenue share. LinkJolt charges a flat monthly subscription and takes 0% of the sales your affiliates drive. The limit is how much affiliate-driven sales volume your plan tracks in one billing period.
It measures the gross value of the sales your affiliates drive, not your total company revenue and not what you spend on commissions. Sales you rejected never count, and neither does test-mode API data. Sales recorded by the JavaScript tracking script count only once you approve them. If you run more than one brand, each brand is measured against its own limit at your account plan tier instead of sharing one pool. The counter resets when your billing period rolls over, which is not necessarily the 1st of the month.
On a desktop-width screen, the merchant dashboard top bar carries a usage badge (it is hidden on narrow screens). The badge shows your tracked sales for the period, switches to a percentage once you pass 80%, and reads "Limit Exceeded" when you are over. Click it for a "Monthly Sales Limit" panel with a usage bar, your current plan, your monthly limit and the date it resets.
Links and click tracking keep working the whole time, so attribution does not break.
Holding applies to Stripe Checkout, server-side Stripe charges, WooCommerce and Apple In-App Purchases, including Apple renewals and free trials that convert to a paid Stripe subscription. Stripe subscription renewals, and sales from Paddle, Lemon Squeezy, Gumroad and GoPay, are skipped instead of held: they are never recorded and cannot be recovered afterwards. Upgrade as soon as you get the limit-reached alert.
Conversions posted through the Developer API, sales you add by hand in the dashboard, and sales posted by the JavaScript tracking script are all refused with a limit-reached error while you are over.
Change your plan in Settings, on the Billing tab, using "Change plan" (account owner only). Held sales from the current billing period are then released automatically, as long as the new limit covers that period's volume including the held sales themselves. Each one flips to Pending, campaign revenue catches up, and you get a "Held sales released" notification and email. They then sit in your commissions list awaiting approval, like any other sale.
You cannot approve a held sale by hand. The dashboard refuses, saying the sale exceeded your plan's monthly tracked-sales limit and that upgrading releases held sales. Held sales from an earlier billing period are not released automatically, so contact support if you have any.
If you are regularly past the Ultimate limit, Scale is a flat high-volume tier with no tracked-sales limit. See also "Do you take a percentage of my affiliate sales?" and "How does billing and the monthly limit work when I run multiple brands?".
What is included in each plan?
Every plan includes link and coupon tracking, rule based fraud checks and 0% commission fees. Plans differ by monthly tracked-sales cap, staff seats and advanced features: Starter is $19.99, Professional $39.99, Ultimate $99 and Scale $249 a month.
Do you take a percentage of my affiliate sales?
No. LinkJolt charges a flat monthly subscription and takes 0 percent of your affiliate revenue. Sales settle to your own payment account, so there is no per-transaction cut.
What happens when I reach my plan's monthly tracked-revenue limit?
Each plan has a monthly tracked-sales cap. Once you reach it, new conversions stop counting toward commissions until the next month or until you upgrade. Existing data and payouts are unaffected.
Can I add my team to LinkJolt?
Yes, on paid plans: Professional includes up to 2 team members and Ultimate up to 20 (Starter has none). Invite them by email. Billing and team management stay owner-only, and you can grant payout or API access per teammate.
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