Getting Started
Can I run an affiliate program without spreadsheets and manual tracking links?
How long does it take to set up an affiliate program with LinkJolt?
What is the difference between tracking links and coupon codes?
Tracking & Attribution
How are free-trial signups tracked, and when does commission count?
How do I install the LinkJolt tracking script?
How do I track affiliate sales without adding code to my checkout?
How does LinkJolt decide which affiliate gets credit for a sale?
How long does an affiliate stay credited after someone clicks their link?
Where do I put the script when my landing page and checkout are on different platforms?
Payouts & Commissions
Approving and rejecting commissions
Can I pay affiliates in their own currency?
Can I reward top affiliates with a higher commission rate?
Does LinkJolt hold my money or process my payments?
How are recurring commissions calculated for subscriptions?
How automatic payouts work, and what the processing fee is
How do I pay my affiliates?
Stripe for tracking and Stripe for payouts are two different things
What commission rate should I offer affiliates?
What does each commission status mean?
What happens to an affiliate's commission when a sale is refunded?
When and how do affiliates actually get paid?
Which countries and currencies can automatic payouts reach?
Why is my commission still pending?
Integrations
Can I manage my affiliate program from Claude or ChatGPT?
Can I track affiliate sales for an iOS app?
Connect Stripe so LinkJolt records your sales
Does LinkJolt have an MCP server?
How do I set up affiliate tracking with Stripe?
Which payment platforms does LinkJolt support for tracking?
Billing & Plans
Can I add my team to LinkJolt?
Can I run multiple brands or affiliate programs from one LinkJolt account?
Do you take a percentage of my affiliate sales?
How do I cancel my LinkJolt plan, and what happens to my affiliate program?
How does billing and the monthly limit work when I run multiple brands?
What happens when I reach my plan's monthly tracked-revenue limit?
What is included in each plan?
Your monthly tracked-sales limit and what happens when you hit it
Affiliates
Can I put my own branding on the affiliate portal?
Can affiliates start promoting before I approve them?
Connect Stripe so your commissions can be paid automatically
How do I get affiliates into my program?
How do affiliates get their tracking links?
How do affiliates join my program?
How does the Discovery marketplace help me find affiliates?
Where do I find my affiliate link?
Security & Privacy
How does LinkJolt detect affiliate fraud and self-referrals?
How does LinkJolt's tracking handle data and privacy?
Is it safe to connect an AI assistant to LinkJolt?
Troubleshooting
A sale is missing from my dashboard. What do I check?
An affiliate's coupon code is not being attributed. What should I check?
I installed the tracking script but clicks are not being tracked. What now?
My Stripe webhook shows 200 but no conversions are recorded. Why?
My sales suddenly stopped being tracked
My team member cannot sign in or is stuck choosing a role. How do I fix it?
Why is an affiliate conversion not showing up?
Why is my coupon code not tracking sales?
Why is my dashboard showing the wrong currency?
Your link already exists, there is nothing to generate. Sign in to the affiliate portal, open Campaigns, and press Copy Link in the Tracking link column of any campaign you have been approved for.
Your affiliate link already exists. There is no generate button and nothing to request from the merchant. As soon as a merchant approves you on a campaign, the link is sitting in the affiliate portal waiting to be copied.
Your link is per campaign. Promote three campaigns and you have three different links, each one earning only on its own campaign.
It comes in one of two shapes, and which one you get is down to the merchant's settings, not anything you can change:
linkjolt.io/l/sarah-jones, when the merchant has turned on affiliate names in links?tc= and &aff= in it, the rest of the timeBoth track exactly the same. The part before the slash can differ too: some merchants run their program on a branded address like brandname.linkjolt.io, and some on their own domain, such as partners.yourcompany.com.
Paste the link whole and never trim anything after the question mark. That tracking code is the only thing that says the sale was yours. A link with it edited off still delivers the visitor to the merchant, and credits nobody.
Links you shared on a linkjolt.io address keep working even if the merchant changes their branding later. One exception: if your link is on the merchant's own domain and they disconnect that domain, links already shared on it stop working, and new links fall back to their linkjolt.io address.
30 days. Someone who clicks your link is remembered for 30 days, so a purchase they make a week or three weeks later still credits you. The window is the same on every campaign and cannot be changed by you or by the merchant.
If the merchant has set a website for the campaign, open Campaign Details and look under Tracking link for Send customers to. Choose A specific page, paste the page address you want people to land on, and your link to it is built for you. The page has to be on the merchant's own site, so an address anywhere else is refused. It tracks the same way, over the same 30 days.
For how links compare with codes at checkout, read "What is the difference between tracking links and coupon codes?". For what happens after a sale is credited to you, read "When and how do affiliates actually get paid?".
Why is my commission still pending?
A commission stays pending until the merchant reviews and approves it, and merchants approve on their own schedule. LinkJolt has no setting and no timer that approves commissions automatically, so pending means the merchant has not actioned it yet.
Connect Stripe so your commissions can be paid automatically
Connecting your own Stripe account in the affiliate portal is what lets a merchant's automated payout reach you. Your commissions are tracked and approved either way, but without a connected account the merchant pays you by hand through PayPal, Wise or a bank transfer instead.
How do affiliates join my program?
Six ways: a personal email invitation, a shareable signup link, a pasted list of addresses, the Discovery marketplace on Professional and above, importing your existing roster from another platform, or the Developer API on Ultimate and Scale.
Can affiliates start promoting before I approve them?
Yes. Pending affiliates can generate tracking links and drive conversions right away, but those commissions stay unpaid until you approve both the affiliate and the commission. Nothing is paid out without your approval.
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