Getting Started
Can I run an affiliate program without spreadsheets and manual tracking links?
How long does it take to set up an affiliate program with LinkJolt?
What is the difference between tracking links and coupon codes?
Tracking & Attribution
How are free-trial signups tracked, and when does commission count?
How do I track affiliate sales without adding code to my checkout?
How does LinkJolt decide which affiliate gets credit for a sale?
Payouts & Commissions
Can I pay affiliates in their own currency?
Can I reward top affiliates with a higher commission rate?
Does LinkJolt hold my money or process my payments?
How are recurring commissions calculated for subscriptions?
What happens to an affiliate's commission when a sale is refunded?
When and how do affiliates actually get paid?
Integrations
How do I set up affiliate tracking with Stripe?
Which payment platforms does LinkJolt support for tracking?
Billing & Plans
Can I add my team to LinkJolt?
Do you take a percentage of my affiliate sales?
What happens when I reach my plan's monthly tracked-revenue limit?
Affiliates
Can affiliates start promoting before I approve them?
How do I get affiliates into my program?
How do affiliates get their tracking links?
How does the Discovery marketplace help me find affiliates?
Security & Privacy
How does LinkJolt detect affiliate fraud and self-referrals?
How does LinkJolt's tracking handle data and privacy?
Troubleshooting
An affiliate's coupon code is not being attributed. What should I check?
I installed the tracking script but clicks are not being tracked. What now?
My Stripe webhook shows 200 but no conversions are recorded. Why?
My team member cannot sign in or is stuck choosing a role. How do I fix it?
Why is an affiliate conversion not showing up?
Why is my dashboard showing the wrong currency?
The usual causes are a missing or misconfigured payment webhook, the tracking script not installed, no tracking reference reaching checkout, or a rejected affiliate. Work through these in order to find the gap.
A conversion that does not appear almost always traces back to one of a few gaps. Check them in this order.
LinkJolt records sales from your processor's webhook. If the webhook was never added, or its signing secret is wrong, no conversions arrive at all. Confirm the endpoint in your processor matches the URL shown in the Integration Hub.
For link based sales, the tracking script must be installed so the reference is stored and passed to checkout. If the order has no tracking reference and no registered coupon, there is nothing to attribute.
A rejected affiliate will not earn commissions. Confirm the affiliate is approved or pending, not rejected.
Conversions created with a test-mode API key (the lj_pk_test_ prefix) are tagged as test data and kept out of your live reports on purpose. If you are validating an integration, make sure production traffic uses your live key.
If all four check out and the sale still does not appear, contact support with the order id and we will trace it.
How do I set up affiliate tracking with Stripe?
Add your LinkJolt Stripe webhook endpoint in the Stripe dashboard, then add the LinkJolt tracking script to your site. LinkJolt then records each Stripe sale and attributes it to the referring affiliate automatically.
An affiliate's coupon code is not being attributed. What should I check?
Confirm the exact code is registered in LinkJolt against the affiliate, that the code on the order matches it, and that the affiliate is not rejected on the campaign. Codes are matched by id, promotion code, then text.
My Stripe webhook shows 200 but no conversions are recorded. Why?
Almost always because your Stripe checkouts are not carrying tracking data. The webhook is connected (that is the 200), but if a checkout completes with no tracking reference and no registered coupon, there is nothing to attribute, so no conversion is created.
My team member cannot sign in or is stuck choosing a role. How do I fix it?
They need to accept their team invitation before signing in. Until the invite is accepted, their account is not linked to your merchant, so they land on the role screen with nowhere to go.
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