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Getting Started
Can I run an affiliate program without spreadsheets and manual tracking links?
How long does it take to set up an affiliate program with LinkJolt?
What is the difference between tracking links and coupon codes?
Tracking & Attribution
How are free-trial signups tracked, and when does commission count?
How do I install the LinkJolt tracking script?
How do I track affiliate sales without adding code to my checkout?
How does LinkJolt decide which affiliate gets credit for a sale?
How long does an affiliate stay credited after someone clicks their link?
What is an affiliate code?
Where do I put the script when my landing page and checkout are on different platforms?
Payouts & Commissions
Approving and rejecting commissions
Can I pay affiliates in their own currency?
Can I reward top affiliates with a higher commission rate?
Does LinkJolt hold my money or process my payments?
How are recurring commissions calculated for subscriptions?
How automatic payouts work, and what the processing fee is
How do I pay my affiliates?
Stripe for tracking and Stripe for payouts are two different things
What commission rate should I offer affiliates?
What does each commission status mean?
What happens to an affiliate's commission when a sale is refunded?
When and how do affiliates actually get paid?
Which countries and currencies can automatic payouts reach?
Why is my commission still pending?
Integrations
Can I manage my affiliate program from Claude or ChatGPT?
Can I track affiliate sales for an iOS app?
Connect Stripe so LinkJolt records your sales
Does LinkJolt have an MCP server?
How do I set up affiliate tracking with Stripe?
Which payment platforms does LinkJolt support for tracking?
Billing & Plans
Can I add my team to LinkJolt?
Can I run multiple brands or affiliate programs from one LinkJolt account?
Do you take a percentage of my affiliate sales?
How do I cancel my LinkJolt plan, and what happens to my affiliate program?
How does billing and the monthly limit work when I run multiple brands?
What happens when I reach my plan's monthly tracked-revenue limit?
What is included in each plan?
Your monthly tracked-sales limit and what happens when you hit it
Affiliates
Can I put my own branding on the affiliate portal?
Can affiliates start promoting before I approve them?
Connect Stripe so your commissions can be paid automatically
How do I get affiliates into my program?
How do affiliates get their tracking links?
How do affiliates join my program?
How does the Discovery marketplace help me find affiliates?
Where do I find my affiliate link?
Security & Privacy
How does LinkJolt detect affiliate fraud and self-referrals?
How does LinkJolt's tracking handle data and privacy?
Is it safe to connect an AI assistant to LinkJolt?
Troubleshooting
A sale is missing from my dashboard. What do I check?
An affiliate's coupon code is not being attributed. What should I check?
I installed the tracking script but clicks are not being tracked. What now?
My Stripe webhook shows 200 but no conversions are recorded. Why?
My sales suddenly stopped being tracked
My team member cannot sign in or is stuck choosing a role. How do I fix it?
Why is an affiliate conversion not showing up?
Why is my coupon code not tracking sales?
Why is my dashboard showing the wrong currency?
LinkJolt uses rule-based checks, not AI. When a tracked sale's customer email matches the affiliate's own, the commission is rejected automatically rather than flagged for your review, and it lands on your Commissions page under Rejected, where you can approve it anyway.
The most common affiliate fraud is self-referral: an affiliate buying through their own link to earn a commission. LinkJolt catches the clearest cases automatically.
When a tracked sale arrives carrying the customer's email address, LinkJolt compares that email with the one on the affiliate's own account. An exact match, ignoring capitals, is treated as a self-referral.
It is not held for your review. The commission is recorded as Rejected straight away, so it is not payable.
There is no separate fraud queue and no warning label on the row. It sits on your Commissions page like any other commission, counted in the Rejected total. To list them, open Filter and pick the rejected status.
Reversing it is your call. Open the row and use Approve anyway. LinkJolt asks you to confirm and tells you the sale may have been rejected automatically because the customer's email matched the affiliate's, so the override is a deliberate one.
It needs the customer's email address, so three routes skip it: Paddle, whose transaction webhooks do not carry the payer's email; Apple In-App Purchases, where the notification carries no email and there is no web click; and sales you add by hand, where you are the one recording the sale. On those, as everywhere else, nothing is paid until you approve the commission.
Renewal payments on a subscription are not screened again. Instead, once a sale is rejected, LinkJolt stops creating renewal commissions for that subscription.
This is rule-based detection, not AI. It never blocks the customer's purchase, which has already gone through your own payment provider. LinkJolt only decides what happens to the commission.
How does LinkJolt's tracking handle data and privacy?
LinkJolt stores a referral reference in first-party cookies and local storage for 30 days, plus a click record with the visitor's IP address, user agent, referrer and device type, and the buyer's email and name where your provider sends them. You stay the data controller for your own customers.
Is it safe to connect an AI assistant to LinkJolt?
Yes, within deliberate limits. The connector uses OAuth so you never hand over an API key, access is scoped to one brand, the approval page lists exactly what the assistant can read and write, and approving payouts is never possible.
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