Getting Started
Can I run an affiliate program without spreadsheets and manual tracking links?
How long does it take to set up an affiliate program with LinkJolt?
What is the difference between tracking links and coupon codes?
Tracking & Attribution
How are free-trial signups tracked, and when does commission count?
How do I install the LinkJolt tracking script?
How do I track affiliate sales without adding code to my checkout?
How does LinkJolt decide which affiliate gets credit for a sale?
How long does an affiliate stay credited after someone clicks their link?
Where do I put the script when my landing page and checkout are on different platforms?
Payouts & Commissions
Approving and rejecting commissions
Can I pay affiliates in their own currency?
Can I reward top affiliates with a higher commission rate?
Does LinkJolt hold my money or process my payments?
How are recurring commissions calculated for subscriptions?
How automatic payouts work, and what the processing fee is
How do I pay my affiliates?
Stripe for tracking and Stripe for payouts are two different things
What commission rate should I offer affiliates?
What does each commission status mean?
What happens to an affiliate's commission when a sale is refunded?
When and how do affiliates actually get paid?
Which countries and currencies can automatic payouts reach?
Why is my commission still pending?
Integrations
Can I manage my affiliate program from Claude or ChatGPT?
Can I track affiliate sales for an iOS app?
Connect Stripe so LinkJolt records your sales
Does LinkJolt have an MCP server?
How do I set up affiliate tracking with Stripe?
Which payment platforms does LinkJolt support for tracking?
Billing & Plans
Can I add my team to LinkJolt?
Can I run multiple brands or affiliate programs from one LinkJolt account?
Do you take a percentage of my affiliate sales?
How do I cancel my LinkJolt plan, and what happens to my affiliate program?
How does billing and the monthly limit work when I run multiple brands?
What happens when I reach my plan's monthly tracked-revenue limit?
What is included in each plan?
Your monthly tracked-sales limit and what happens when you hit it
Affiliates
Can I put my own branding on the affiliate portal?
Can affiliates start promoting before I approve them?
Connect Stripe so your commissions can be paid automatically
How do I get affiliates into my program?
How do affiliates get their tracking links?
How do affiliates join my program?
How does the Discovery marketplace help me find affiliates?
Where do I find my affiliate link?
Security & Privacy
How does LinkJolt detect affiliate fraud and self-referrals?
How does LinkJolt's tracking handle data and privacy?
Is it safe to connect an AI assistant to LinkJolt?
Troubleshooting
A sale is missing from my dashboard. What do I check?
An affiliate's coupon code is not being attributed. What should I check?
I installed the tracking script but clicks are not being tracked. What now?
My Stripe webhook shows 200 but no conversions are recorded. Why?
My sales suddenly stopped being tracked
My team member cannot sign in or is stuck choosing a role. How do I fix it?
Why is an affiliate conversion not showing up?
Why is my coupon code not tracking sales?
Why is my dashboard showing the wrong currency?
Automatic payouts charge your saved payment method for the commission plus a processing fee of 2.9% and 0.30, then Stripe sends the payout to your affiliate. They are available on Professional, Ultimate and Scale, and stay off until you turn them on.
Automatic payouts pay your approved commissions without you clicking anything. It is a Professional, Ultimate and Scale feature, and it stays off until you turn it on.
LinkJolt never holds your funds. Each automatic payout is a charge followed by a transfer:
You do not connect a Stripe account to pay affiliates: funding is a card you already have on file. Only your affiliates connect an account, and that is how they receive the transfer.
That card names the exact card that will be charged, resolved by the same code that runs the charge. "Change" lets you pick a different payout card or add one. Accepting the terms schedules nothing on its own: your card is charged only when an automatic payout runs, or when you pay a commission yourself from the Pay affiliates view on the Commissions page.
Since the wait is a full 24 hours and the job runs once a day, expect payment one to two days after approval.
With automatic payouts on, approving a commission is not bookkeeping, it queues real money against your card. Moving a commission back out of approved before the run cancels the queued payout.
The fee is 2.9% of the payout plus a fixed 0.30 in the payout currency, so 30 cents on a payout in US dollars. That is Stripe's processing cost, passed through, and LinkJolt takes 0% on top. These charges end with PAYOUT on your card statement, so they are easy to spot next to your subscription.
The automatic rail charges each commission separately, so the fixed 0.30 applies once per commission paid. Many small commissions carry many fixed fees. Paying from the Pay affiliates view instead groups one affiliate's commissions in a currency into a single charge with a single fixed fee.
Some payouts hold and retry daily, then resume once the blocker clears: no usable payout card on file, an affiliate who has not connected a payout account, or one whose account is not ready to receive transfers yet. You are notified, and so is the affiliate when the missing step is theirs.
A declined card stops that payout instead of retrying, and the notification tells you why.
Others are cancelled because they can never succeed automatically: commissions in a currency other than GBP, USD or EUR, affiliates whose payout account is registered in a country Stripe will not let us send to, affiliates you created yourself who have no LinkJolt login, and affiliates you have since suspended or rejected. Your card is not charged in any of those cases.
Rarely, the charge goes through and the transfer then fails. The payout amount is refunded to your card, the processing fee is not, and you are notified.
The commission stays approved and payable in every one of these cases. Settle it with the CSV export in the Pay affiliates view, pay the affiliate yourself through PayPal, Wise or a bank transfer, then mark it as paid. See the help topics on approving commissions and on paying affiliates by CSV export.
Why is my commission still pending?
A commission stays pending until the merchant reviews and approves it, and merchants approve on their own schedule. LinkJolt has no setting and no timer that approves commissions automatically, so pending means the merchant has not actioned it yet.
Connect Stripe so your commissions can be paid automatically
Connecting your own Stripe account in the affiliate portal is what lets a merchant's automated payout reach you. Your commissions are tracked and approved either way, but without a connected account the merchant pays you by hand through PayPal, Wise or a bank transfer instead.
Approving and rejecting commissions
Commissions are never approved for you. Every tracked sale arrives as Pending on the Commissions page, and you approve or reject it there, one row at a time or in bulk with the row checkboxes.
Which countries and currencies can automatic payouts reach?
Automatic payouts can reach affiliate Stripe accounts registered in 34 countries (the UK, US, Canada, Switzerland and the EEA), and only for commissions tracked in GBP, USD or EUR. Anything outside either list stays approved, so you can pay it yourself.
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