LinkJolt Answers

Can I run an affiliate program without spreadsheets and manual tracking links?

Yes, that is the whole point of LinkJolt. Tracking links and coupon codes are generated automatically, sales are tracked through your payment processor, and commissions are calculated and paid without a spreadsheet in sight.

How long does it take to set up an affiliate program with LinkJolt?

Most merchants are live in 5 to 10 minutes: create a campaign, connect your payment processor webhook, and add the tracking script. No engineering project required.

What is the difference between tracking links and coupon codes?

Tracking links attribute a sale by a URL parameter stored in the visitor's browser. Coupon codes attribute a sale by the discount code used at checkout. LinkJolt supports both at the same time so no sale slips through.

How are free-trial signups tracked, and when does commission count?

A free trial is tracked the moment it starts, recorded as a trial with no commission yet. When it converts to a paid subscription, it becomes a pending commission awaiting your approval.

How do I track affiliate sales without adding code to my checkout?

Use coupon code attribution. Create a discount code in your payment processor, register the same code in LinkJolt against an affiliate, and LinkJolt matches it automatically when an order uses that code. No checkout code changes needed.

How does LinkJolt decide which affiliate gets credit for a sale?

LinkJolt checks the tracking reference stored from the affiliate link first, then falls back to a registered coupon code. Whichever it finds maps the sale to that affiliate, as long as they are not rejected on the campaign.

Can I pay affiliates in their own currency?

Yes. LinkJolt tracks each campaign in the merchant's currency, and payouts can be made through Stripe Connect or CSV export so you can settle with affiliates in the currency that suits them.

Can I reward top affiliates with a higher commission rate?

Yes, with commission tiers. Set rate bands by sales volume on a campaign, and an affiliate moves up to the higher rate as their own sales reach each band. Tiers apply to one-time sales; recurring subscriptions use the recurring rate.

Does LinkJolt hold my money or process my payments?

No. LinkJolt never holds or processes your funds. You keep your own Stripe or Paddle account, payments go straight to you, and LinkJolt only records conversions and facilitates affiliate payouts.

How are recurring commissions calculated for subscriptions?

When recurring commissions are enabled on a campaign, LinkJolt records a commission on each subscription renewal at your configured rate, until the optional cap is reached. You choose whether the cap counts months or payments.

What happens to an affiliate's commission when a sale is refunded?

The commission is automatically reversed and marked refunded, and any payout still queued for it is cancelled. A partial refund reduces the commission in proportion to the amount refunded.

When and how do affiliates actually get paid?

You approve a commission, then pay the affiliate by Stripe Connect (automated) or CSV export (manual). On Professional and Ultimate you can turn on auto-payout, which queues approved commissions and pays them automatically within about 24 hours.

How do I set up affiliate tracking with Stripe?

Add your LinkJolt Stripe webhook endpoint in the Stripe dashboard, then add the LinkJolt tracking script to your site. LinkJolt then records each Stripe sale and attributes it to the referring affiliate automatically.

Which payment platforms does LinkJolt support for tracking?

LinkJolt tracks conversions from Stripe, Paddle, Lemon Squeezy, Gumroad, GoPay, Apple In-App Purchases, and WooCommerce. You keep your own processor account and LinkJolt records sales through its webhooks.

Can I add my team to LinkJolt?

Yes, on paid plans: Professional includes up to 2 team members and Ultimate up to 20 (Starter has none). Invite them by email. Billing and team management stay owner-only, and you can grant payout or API access per teammate.

Do you take a percentage of my affiliate sales?

No. LinkJolt charges a flat monthly subscription and takes 0 percent of your affiliate revenue. Sales settle to your own payment account, so there is no per-transaction cut.

What happens when I reach my plan's monthly tracked-revenue limit?

Each plan has a monthly tracked-sales cap. Once you reach it, new conversions stop counting toward commissions until the next month or until you upgrade. Existing data and payouts are unaffected.

Can affiliates start promoting before I approve them?

Yes. Pending affiliates can generate tracking links and drive conversions right away, but those commissions stay unpaid until you approve both the affiliate and the commission. Nothing is paid out without your approval.

How do I get affiliates into my program?

Four ways: email an invitation, share your campaign's partner link, list the campaign on the Discovery marketplace (Professional and up), or create affiliates programmatically with the Developer API (Ultimate and Scale).

How do affiliates get their tracking links?

Once an affiliate joins your campaign, their unique tracking links and short links are generated automatically in the affiliate portal. They copy and share them, and any registered coupon codes work alongside.

How does the Discovery marketplace help me find affiliates?

Discovery is a public marketplace (Professional and up) where affiliates browse live programs and apply to yours. Your campaigns are listed by default, you can auto-approve applicants, and featured placement is available for $39 per week.

How does LinkJolt detect affiliate fraud and self-referrals?

LinkJolt uses rule-based checks, not AI. It compares signals like the email address, IP address, and device between the buyer and the affiliate to flag likely self-referrals, so you can reject suspicious commissions before paying them.

How does LinkJolt's tracking handle data and privacy?

LinkJolt stores a small referral reference in first-party cookies and local storage for 30 days to attribute a sale. You remain the data controller for your own customers, so include affiliate tracking in your cookie and privacy notices.

An affiliate's coupon code is not being attributed. What should I check?

Confirm the exact code is registered in LinkJolt against the affiliate, that the code on the order matches it, and that the affiliate is not rejected on the campaign. Codes are matched by id, promotion code, then text.

I installed the tracking script but clicks are not being tracked. What now?

Make sure the script is in your site head and loads on every page, including where checkout begins. Some website builders only inject custom scripts on certain pages or defer them, which stops LinkJolt from storing the affiliate reference.

My Stripe webhook shows 200 but no conversions are recorded. Why?

Almost always because your Stripe checkouts are not carrying tracking data. The webhook is connected (that is the 200), but if a checkout completes with no tracking reference and no registered coupon, there is nothing to attribute, so no conversion is created.

My team member cannot sign in or is stuck choosing a role. How do I fix it?

They need to accept their team invitation before signing in. Until the invite is accepted, their account is not linked to your merchant, so they land on the role screen with nowhere to go.

Why is an affiliate conversion not showing up?

The usual causes are a missing or misconfigured payment webhook, the tracking script not installed, no tracking reference reaching checkout, or a rejected affiliate. Work through these in order to find the gap.

Why is my dashboard showing the wrong currency?

Each campaign keeps the currency it was created in, and your account currency is the default for new campaigns. Set your account currency in Settings; changing it affects new campaigns only, not existing ones.