Churn Rate

Churn Rate

Churn rate is a critical SaaS metric that measures the percentage of customers who stop using your service during a given time period. Understanding and minimizing churn is essential for sustainable business growth and maximizing the value of your affiliate marketing efforts.

Types of Churn

Customer Churn

The percentage of customers who cancel their subscriptions

Customer Churn Rate = (Customers Lost / Total Customers at Start) × 100

Revenue Churn

The percentage of revenue lost from downgrades and cancellations

Revenue Churn Rate = (MRR Lost / Total MRR at Start) × 100

Calculating Churn Rate

Monthly Customer Churn

Monthly Churn = (Customers who churned in month / Customers at beginning of month) × 100

Example Calculation

• Start of month: 1,000 customers
• Customers lost: 50
• Monthly churn rate: 5%

Churn and Affiliate Marketing

How Affiliates Impact Churn

Positive Impact

• Quality matching: Affiliates find right-fit customers
• Education: Affiliates pre-educate prospects
• Expectations: Proper positioning reduces surprise churn
• Ongoing support: Affiliates provide continued guidance

Use our SaaS Churn Calculator to understand how affiliate marketing can offset your churn rate.